Whether you choose to use Internet Banking or our Mobile Banking app, you can manage your money anytime 24/7 from anywhere in the world (please note, the SBS Mobile App is temporarily unavailable to download on Google Play).

Internet Banking

Making payments

  • Set up and manage your own payees and payments
  • Make several payments at once through our multi-payment feature in one easy transaction
  • Make a funds transfer, set up an automatic payment, a bill payment, a one-off payment or regular payment 
  • Make quick transfers between the accounts you use most often 
  • Make IRD payments quickly and easily
  • If you have signing authority on another account you can authorise each other's payments quickly and easily once you've both contacted us to set you up
  • For additional security, you will receive a payment code to your registered mobile number which you will need to enter to authorise the payment.

Managing your accounts

  • Personalise your accounts with nicknames
  • Easily contact an SBS team member via secure mail
  • View your account balances, summaries and transactions
  • Receive notifications for important events on your accounts 

Statements and alerts

  • You can view and print transactions or statements 
  • Decide how you'd like to receive statement; in the mail, email or online
  • Receive free text message security alerts


Internet Banking update – August 2020

An update will be made to our Internet Banking platform at 10pm on Thursday (August 27). This means Internet Banking and the Mobile App will be unavailable from 10pm Thursday, for up to three hours. Members may notice some of the following changes the next time they log in – it's mostly cosmetic but there will be some new features:

  • Members will be able to make ad hoc payments, for example for a Trade Me purchase.
  • The flow for making IRD payments is changing, but allows for the use of payees – because of this, there have also been some minor changes to payees in the Banking System.
  • The 'your messages' screen that previously displayed on logging in, will now show on the home screen.
  • 'My profile' is now separated into 'personal details' and 'change password' – both of which can be found under 'other services'.


Click here for some FAQs that may answer any questions.


Online banking security information view the Security page


Your privacy is important to us. Our Privacy Statement is available to view in section 8 of our General Terms and Conditions by clicking here.

Mobile App

With SBS Bank’s Mobile App it’s even easier to do your banking on the move. Available to download from the App store or Google Play to your Smartphone.

You must be registered for SBS Bank Internet Banking and have supplied your mobile phone number to us before you can register for the Mobile Banking app. Then simply install the SBS Bank Mobile Banking app by downloading it onto your smart phone. If you are not currently registered for Internet Banking, please pop into a branch or call our Contact Centre on 0800 727 2265 and we'll get you up and running.

  1. Open the App
  2. Select "Register"
  3. Accept the Terms and Conditions
  4. Enter your Member number and password (for internet banking)

5.You will receive a text message containing a special code. Enter the special code when prompted

  1. Select "Continue"
  2. Choose and confirm a 5-digit security PIN 

Then you can either choose to navigate through the tutorials or skip them and come back to them another time. Then you're ready to get started! Happy Banking!

Mobile App update – December 2019

An update was made to our Mobile App. This video explains more about the changes. 


Frequently Asked Questions

How do I set the TouchID feature?

TouchID is currently available for iPhones (if your phone is enabled for it).

How do I delete a pending payment or schedule a future-dated payment?

You will need to log into the full Internet Banking site (there is a link from the App that will take you to the log in page).

I need to make a payment which has a special character in it (/ or * or #) but I cannot do it in the Mobile App. What do I do?

You will need to log into the full Internet Banking site (there is a link from the App that will take you to the log in page).

How do I change my PIN in the App?

There is a menu item on the main screen called "Change PIN". You just need to select this and the App will take you through the process.

Need some help with Internet Banking or the mobile app?

You can pop into any of our branches and use our free WiFi to download the app and we'll help guide you through the process. Our Contact Centre is also open weekdays from 7am - 9pm and weekends from 10am - 4pm. One of our helpful team will be happy to help!