Scam Warning

We have been made aware of some bank customers in New Zealand receiving phone calls from individuals impersonating bank staff by claiming to be from their bank’s fraud team. These individuals have been using names of staff that work at the bank in order to gain personal information for fraudulent purposes. If you have received a call of this nature, please contact us on 0800 727 2265.

 

Confirmation of Payee.
Everyday Banking > Internet and Mobile Banking > Confirmation of Payee

Confirmation of Payee.

Helping to reduce the risk of paying the wrong person or being caught out by a scam.

What is Confirmation of Payee?

Confirmation of Payee is a service for NZ-based payments which provides a check to see if account holder names and account numbers match before making a payment. This reduces the risk of making a mistake and paying the wrong person, and can help to avoid scams.

It’s important to remember that the Confirmation of Payment service is a pre-payment check. After the account holder name has been verified, you will still need to initiate the payment as the final step.

What is a payee?
A payee is the term used to describe the person or business that you are paying money to.

How does it work?
The Confirmation of Payee check is done using secure software. It compares the account information entered by the payer in their online or mobile banking app with the details held by the recipient’s bank.

The software checks if the entered account holder’s name matches the bank’s records for that account number. All account information used in the check is fully encrypted and is not stored after the process is complete.

Frequently asked questions