At SBS we take the responsibility to protect your privacy seriously, as we
understand how important your personal information is. To help you
understand how we protect and use your personal data we have put together
the following privacy statement. This statement is intended as an overview
and does not replace the SBS Bank General Terms and Conditions.
- SBS is a registered bank under the Reserve Bank of New Zealand Act 1989.
Our address is 51 Don Street, Invercargill, New Zealand.
On this webpage, “SBS”, “we”, “us” and “our” means SBS Bank and its related
What personal information do we collect?
When you interact with us, we collect personal information about yourself
and your activities. Where relevant we also collect information from third
parties. More information on what personal information we collect can be
found in our Privacy Statement within our
General Terms and Conditions
How we use your personal information
We will only use your personal information for the purpose it was obtained
for, being clear and open how we use and what we do with it Information on
how we use your personal information is outlined within our General Terms
and Conditions and Privacy Statement
Disclosing your personal information to third parties
We will only disclose your personal information to third parties in line
with the Privacy Statement in our General Terms and Conditions, or if you
have otherwise authorised us to do so.
For further details on how SBS Bank collects, uses and discloses your
personal information, please refer to
SBS Bank General Terms and Conditions
How we protect your personal information
SBS Bank takes the security of your personal information very seriously.
All stored customer information is protected from unauthorised access
through the use of passwords, user log-ons and other security procedures.
We will protect your personal information, hold the information securely
and only for as long as it is required in providing you your banking
Accessing, requesting, and updating your personal information
As per the Privacy Act 2020, you have the right to request and access
personal information that we hold about you
You may only ask to access information about yourself. The Privacy Act does
not allow you to request information about another person, unless you are
acting on that person’s behalf and have written permission.
If you believe that your personal information that we hold is incorrect you
can request to have this information changed or updated.
Getting in touch
If you would like to request your personal information, or for an update or
correction to be made to your personal information, please contact;
SBS Bank has a dedicated team that constantly monitors policies and
procedures to help protect your information and accounts. If you have any
questions about our approach to privacy, your personal information or our
Privacy Statement please contact
or phone 0800 727 2265 or visit an SBS Bank branch.
If you have received an email from SBS Bank and think it might not be
genuine, please contact us directly on 0800 727 2265.
Making a Privacy Complaint
If you feel we have mishandled your privacy, or not met our privacy
obligations please contact us to make a complaint. We take all complaints
seriously and will do our best to remedy your concerns.
If you have made a privacy complaint with us but are not satisfied with the
outcome, you can escalate your complaint to one of two independent
Office of the Privacy Commissioner
Phone: 0800 803 909
Phone: 0800 805 950