What can you do online?
Online banking works 24/7, anywhere in New Zealand or around the world. Here are just some of the things you can do online and on your mobile.
Make payments
- Transfer funds between your own accounts.
- Make one-off payments to any bank account in New Zealand.
- Save the names and account numbers of people and organisations you regularly pay.
- Set up a list of payments, like your monthly bills, and pay them in one go.
- Set up automatic payments that you can alter or cancel at any time.
- Save your regular bill payment details using our list of trusted payees, like phone companies, electricity companies and government departments.
- Make IRD payments quickly and easily, with all the details they need to process them quickly.
- If you have signing authority on another account you can authorise each other’s payments quickly and easily once you’ve both contacted us to set you up.
For extra security, we’ll send a payment code to your registered mobile number. You’ll need to enter this code to authorise the payment when you:
- Make a one-off payment.
- Pay someone new.
- Edit a payee.
- Create a multi-payment.
- Make payments to payees totalling $5000 or more in one day, excluding payments to IRD accounts or approved payees.
View your statements
- View your SBS statements online and download them at any time.
- Choose if you also want us to post or email your statements as well.
Manage your accounts
- Check your account balances and transactions.
- Give your accounts nicknames that make them easy to identify, like ‘Boat Savings’ or ‘Weekly Budget’.
- Use secure messages to contact us and send instructions or ask questions.
- Receive text messages when there are events on your accounts such as deposits or low balances
Manage your banking
- You can check and update your contact details and other personal information.
- You can open new accounts.
- You can apply for an SBS Visa credit card or Debit Mastercard.
- You can set up a new SBS Term Investment.
- You can change your Term Investment’s maturity instructions.
Keeping your accounts secure.
We are vigilant when it comes to your security and protecting your accounts. A lot goes on behind the scenes, but here are some of our security measures you might notice day-to-day.
- When you send a payment we send you a text message with a one-off code number. You then enter that code in Internet Banking to authorise the payment. That’s a ‘second-factor’ authorisation, that helps ensure it’s really you requesting the payment. There is no charge for these text messages.
- To help prevent you falling victim to a hacker, fraud or scam, we have a daily limit of $10,000 on payments. If you need to send more than that on any one day, just call us and we’ll assist you.
- If we detect any unusual or suspicious activity on your accounts, we send you security alerts by text message.
- If your Internet Banking password is entered incorrectly three times, we automatically lock your access. That helps prevent someone else trying to guess your password. To reset your password just call us on 0800 727 2265.
- If you have your Internet Banking open on screen but idle for 10 minutes, we automatically log you out. This helps prevent someone from jumping on your computer if it’s unattended and seeing your accounts or trying to make payments.
- If your mobile is lost or stolen, you can deactivate its access to the mobile banking app. Just log on to Internet Banking and update your security settings.
Making sure you pay the right person.
Lots of people worry about entering the wrong account number when making a payment.
We use the New Zealand banking industry’s ‘Confirmation of Payee’ service. This automatically checks that the account name and number you enter matches the recipient’s bank records. If the payee name you enter is different to the known account name, we’ll let you know.
You can find out more about the Confirmation of Payee service here.