Received a call from us?
We are currently contacting members to confirm their contact details and to discuss options for managing online banking. Members may also receive emails or postal mail as part of this process.
This work will begin on 1 April 2026 and is expected to continue into early 2027.
Member Outreach Team – Contact Centre:
Phone (NZ): 0508 548 859
Phone (overseas): +64 3 213 5233
If we call you, we will always ask a series of questions to identify you before we discuss your accounts. If you’re ever concerned about the call, please hang up and phone our Contact Centre on 0800 727 2265. You will be transferred back to the team to continue the call with the assurance you needed.