Scam Warning

We would like to remind Members to stay vigilant against scams this festive season. SBS will never ask you for your internet banking password, card number, security text codes or PIN number - in person, on the phone, in writing or by email. If you get any such requests, please phone us on 0800 727 2265 immediately to report it.

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Error

  • Updated 21 May 2025

SKIP is a mobile-only experience. Scan the QR code on your mobile to get started. Read more

Make a Complaint

  • Updated 8 May 2025

We pride ourselves on our exceptional customer service. But we won’t always get it right. If you think we’ve made a mistake and would like to make a complaint, we’d like to hear from you.  (Are you looking for a way to send us general or positive… Read more

Public Notices

  • Updated 8 October 2025

Our current and past public notices, advising important changes to our terms and conditions, interest rates and fees and charges. For more information on any of these notices please phone our helpful Contact Centre team on 0800 727 2265 or email… Read more

Terms Conditions Archived

  • Updated 14 March 2025

This page provides downloadable PDFs of previous versions of our terms and conditions, from up to two years ago. If you would like earlier versions of our terms and conditions, please contact us on 0800 727 2265. Read more