Can I apply for an SBS Visa Credit Card online?

Yes, you can apply by clicking here and choosing the credit card you wish to apply for or by:and choosing the credit card you wish to apply for or by:

  1. Calling us on 0800 727 2273 and select option 1; or 
  2. Visiting our nearest SBS Bank Branch – click here to find your local SBS Bank Branch. Our Branch team members will be happy to help you apply.

When applying through the above methods, please have the following things handy:

  • A current and valid Passport or New Zealand Driver Licence; and
  • Details of your income and regular expenses.

Can I apply for a credit card if I don’t have a Driver Licence or passport?

If you don’t have any of the documents listed below, you won’t be able to complete the application form. 

We accept the following types of Identification Document (ID):

  • New Zealand Passport
  • New Zealand Driver Licence
  • Overseas Passport

Your ID must be current and valid. If you don’t have at least one these types of ID, please phone us on 0800 727 2273 for help.

If I change my mind about my credit card application, can I cancel it?

Yes, if you’d like to cancel your application, you can:

  • call us on 0800 727 2273;
  • visit your nearest SBS Bank Branch – click here to find your local SBS Bank Branch; or
  • send us a letter to: SBS Visa Credit Card Team, PO BOX 1204, Invercargill 9840 to arrange this.

Can I include my partner's income in my application as additional income?

No, you can’t include your partner’s income. If your partner is the main earner, it’s best for them to apply for the credit card instead.

In my application, can I list more than three sources of income?

No, we only accept up to three sources of income. Most of your income should come from your primary source. Your source of income must be legal and can be any one of the following:

  • Salary
  • Wage
  • Commission 
  • Rental property
  • Interest/Dividends
  • Superannuation
  • Benefits
  • Profit (if you are self-employed)
  • Child support

Can my credit card be issued in the name that I go by (nickname)?

Unfortunately, the name of the card needs to match the legal name on your account.

How long does it take to apply for a credit card?

It should take you about 10 minutes to fill in the online application form. It might take a little longer if you call to apply or visit us in Branch to apply.

Here’s what you’ll need to get started:

  • A current and valid Passport or New Zealand Driver Licence – so we can verify who you are, and 
  • Details of your income and regular expenses.

Can I save my application and complete it later?

No, you can’t save your application form. Before you start applying for a credit card, it’s best to make sure you have all the necessary information you’ll need nearby (see the question above).

What does it mean if my application is conditionally approved?

If your application is conditionally approved, it means that we’ve approved you for a credit card but can’t complete your application because we can’t verify your ID automatically. So, we’ll need to see or receive a document that shows your home address or receive a certified copy of your Identification Document (ID) or both before we can complete your application. 

You will receive an email from us telling you what you need to complete your application and how to do this or you can call us on 0800 727 2273.

If I've been conditionally approved, what do I need to do to get fully approved?

We'll send you an email telling you what you need to do to get fully approved. In most circumstances, you'll need to do one of the following:

1) Send us a document that shows your home address or take it to you nearest SBS Bank branch. These are the types of documents we'll accept: 

  • A bill from your water, power, gas, telephone, mobile or internet service provider
  • A council rates notice or valuation notice
  • A bank statement from a New Zealand bank
  • Any Insurance Policy
  • A letter from the Electoral Office
  • Any documentation from a Government agency that includes a unique reference ID
  • A letter from a Solicitor confirming your recent house purchase
  • A tenancy Agreement

2) Send us a certified Identification Document (ID). These are the documents we'll accept:

  • NZ Passport 
  • NZ Driver Licence 
  • Overseas Passport


If my application is declined, when can I reapply?

If your application for a credit card was declined and you want to apply again, you’re welcome to do so after six months and we’ll assess your application then.

My Identification Documents (ID) is expired, can I still use it for my application?

No. Your ID must be current.

If you don’t have one of the types of photo ID listed above, please call us on 0800 727 2273 for help.

Why do you need to know my friend or relative's phone number?

If we need to speak with you urgently but can’t get hold of you, we’ll phone your friend or relative to ask how we can get in touch with you. Rest assured that we won’t talk about your account with your friend or relative.

Why do you need to know what my income is?

As a responsible lender, we need to know what your income is and what your regular expenses are to make sure you can make repayments on your credit card for the credit limit you have requested without suffering undue hardship. If we do not think you can make repayments, or we think the credit limit requested is too high for you, we may decline your application or propose a lower credit limit respectively.

Why was my application declined?

There are various reasons why any application for a credit card may be declined. It could be because of your credit history, income, high expenses, or other debts you may have. 

As a responsible lender we need to make sure that you can afford to make repayments on your credit card without suffering undue hardship. 

If your application is unsuccessful, you're welcome to apply again after six months and we'll assess your application then.

Why do you need my Identification Document (ID)?

We need your ID so we can verify who you are (which the law requires us to do) and prevent people from obtaining a credit card fraudulently.

Why do you need to know my email address?

We need to know your email address because it's the best way for us to get in touch about your application and/or decision, and the ongoing management of your Card Account.

Who should I list as my dependents?

List any persons under 18 years of age who you support financially.

Who can certify my documents?

We accept documents certified by any one of the following:

  • Member of the NZ Police
  • Justice of the Peace
  • NZ Lawyer
  • NZ Chartered Accountant
  • Court Official
  • NZ Honorary Consul
  • SBS Bank Team Member


If I apply for a credit card, when should I expect to get a response back?

When you apply for a credit card, you'll get one of the following responses within 60 seconds:

  • Approved for a credit card; or
  • Approved on condition that we still need to verify your Identification Document and/or your home address; or
  • Referred to the Customer Experience Team for your application to be assessed further; or
  • Declined.


What’s the minimum and maximum credit card limit?

The minimum credit limit is $1,500 and the maximum credit card limit is $15,000.

How do I log in for the first time?

You're already registered for SBS Bank Internet Banking so all you'll need to do is set up a password. Here's how you get started:

  • Go to sbsbank.co.nz/firstlogin and follow the prompts.
  • You'll be sent a temporary password to your mobile number which you'll need to enter when logging into SBS Bank Internet Banking.
  • You'll then be asked to set up a password.

In order to protect your account and personal information you must not provide your password to anyone. When you speak with us, we won't ask for your password.

I'm having trouble logging in to SBS Bank Internet Banking for the first time - what should I do?

If you're having difficulty logging in, check that the information you have entered is correct and meets the below criteria:

Customer number

  • 6 digits
  • Numbers only (no letters or special characters)
  • Can be found on the back of your credit card 

Authentication Code

You should have been sent an Authentication Code to your mobile number - this will be sent to the mobile number you provide on your application. If you didn't provide us a mobile number or your number has changed since your application, you'll need to call us on 0800 727 2273.

Password

  • You make up this password 
  • Needs to be a minimum of 8 characters and not have numbers and/or letters in consecutive order (e.g. 1234 or abcd).

Re-enter password

  • This must be identical to the password you have entered in the password field.
  • If you’re still unable to log into SBS Bank Internet Banking please contact us on 0800 727 2265
  • If you're having difficulty logging in, check that the information you have entered is correct and meets the below criteria:

How often will I receive my statement?

We'll send your statement once a month. 

Can I receive my statement via email?

No, for your security we'll never send your statement to your email address.

If you've chosen to view your statements online, we'll send you a notification via email to let you know when your statement is available to view in SBS Bank Internet Banking.

If you're still receiving your statements through the post but you'd rather view them online, you can change your preference in SBS Bank Internet Banking and we'll stop sending your statements through the post.

How do I view my statements online?

To view or print copies of your credit card statement online, go to SBS Bank Internet Banking and;

  • click on 'statements' from the top menu;
  • under 'select account' click and select from the drop-down the credit card statement you want to view;
  • under 'statements from last search' select from the drop down the statement date you would like to see;
  • below your selection choices you will find your statement available to view.

Can I print my online statement from SBS Bank Internet Banking?

Yes, you can print your statement. You'll need to have a PDF Reader installed on your computer and/or device. This type of software comes pre-installed on most devices but if you don't have one already installed you can download it free, such as Adobe Acrobat Reader from Adobe.

Can I repay more than the Minimum Amount Due?

Yes, you can repay us more than the minimum amount due or you can repay the full closing balance as shown on your statement. Repaying more than the minimum amount due each month will result in you paying less interest and you'll be able to pay off your balance faster.

Can I use my credit card overseas?

Yes, you can use your credit card overseas wherever Visa is accepted. We do recommend that you inform us when you are going overseas - this will help us identify if there are any suspicious transactions on your account.

Some fees apply when you use your credit card overseas. Please refer to the Fees and Charges associated with your credit card for a complete list of fees for overseas transactions.

Can Visa payWave be disabled?

Visa payWave cannot be disabled on our cards, however you don’t have to use this feature. Just continue to insert the card into the EFTPOS terminal and use your PIN. 

Visa payWave is a safe way to pay. To make a payWave transaction, present or tap your card on a reader. Visa payWave only works where your card is placed within four centimetres of the reader and is for transactions under the payWave limit in New Zealand. Any transactions above that amount will also require you to enter your PIN. Please note when using your card overseas a different threshold amount may apply to contactless payments and you may be asked to enter your PIN or sign for your purchase.

How do I close my account?

If you want to close your account, please let us know through:

  • SBS Bank Internet Banking (via Secure Message); or 
  • Call us on 0800 727 2273; or
  • Send a letter to us at: SBS Visa Card Team, PO BOX 1204, Invercargill, 9840

Things to note:

  • Before we can close your account, you'll need to repay any amount owing on your account in full.
  • You'll need to cancel any automatic payments you set up to pay the account.
  • If you've authorised any sellers to debit your credit card, you'll need to make new arrangements with them before you close your account otherwise the payment will be declined.
  • You'll need to pay us any Charges that are debited after the cancellation date too, if any Transactions or other Charges such as interest haven't been processed before then.
  • Cut your credit card in half (especially the chip)


How do I update my contact details?

You can update your contact details by logging into SBS Bank Internet Banking and following the prompts.

However, you won't be able to update your mobile number through SBS Bank Internet Banking. You'll need to call us on 0800 727 2273 during business hours to do this (our Branch locations and business hours can be found here). This is because we use your mobile number to send you an Authentication Code when you use some of the services in SBS Bank Internet Banking so it’s added security.

Is there a limit on how much cash I can withdraw from my credit card? 

Yes, you can make:

  • 3 withdrawals up to a total of $800 in any one day; or
  • a total of $1,500 in 3 days; or
  • a total of $2,000 in one week.

However, some ATMs or financial institutions may have their own limits on the amount of cash you can withdraw, so it could be less.

If you withdraw cash, you'll be charged interest on that amount immediately from the date you withdraw that cash. You'll continue to be charged interest on that cash withdrawal until you've repaid it in full.

For all fees and charges that may apply to your account, please refer to our current Fees and Charges associated with your credit card.

Can I obtain a cash advance from SBS Bank branches? 

You will not be able to obtain cash advances at any SBS Bank Branches. Other financial institutions may offer this service but you will have to confirm with them at the time.

How much do I need to repay each month?

Each month your statement will show the opening and closing balance, and the Minimum Amount Due on (or before) the due date set out in the statement.

If the closing balance is less than $20, the Minimum Amount Due will be that amount. If it's NZ$20 or more, the Minimum Amount Due will be:

  • NZ$20; or
  • 3% of the outstanding balance of each Charge rounded up to the nearest cent (for the purposes of this calculation only),

whichever is the higher amount. If you don't repay your closing balance off in full each month, interest will be charged on that amount.

If you can afford to, it's best to repay more than just the Minimum Amount Due. If you only repay the minimum amount, then you'll end up paying more because of interest that is charged on the balance and it will take you longer to repay. However, if you repay more than the Minimum Amount Due each month, it will reduce the amount of interest charged and you'll be able to pay off your balance faster.

If you’ve missed a previous payment to us and/or have an Overlimit Amount, you’ll need to pay this amount immediately. This is in addition to your Minimum Amount Due which must also be paid (by the payment due date).

How will the amount you pay us be applied? 

We can choose how to apply money you pay us against amounts that you owe us. While it is always up to us how to apply payments, as a general rule we’ll apply them against:

  1. any Overdue and/or Overlimit Amount; 
  2. any Minimum Amount Due on your Card Account; and 
  3. any other Charges on your Card Account; and against Charges in the following order of priority:
  • Fees and insurance premiums
  • Cash Advances
  • Interest on Cash Advances
  • Standard Transactions
  • Interest on Standard Transactions
  • Any other Charges 

Regardless of the above, if you have made a payment that results in your Credit Card Account having a credit balance, that credit will be applied to any future Charges in the order that those fees, interest and Transactions are made or debited from your Card Account.

How do I make repayments? 

You can pay us by:

Internet Banking

If you are registered for internet banking with any bank, you can set us up as a payee (search for SBS Visa Credit Card or SBS Pink Ribbon Visa – whichever is applicable). You can choose to make one-off payments to us each month to repay all or part of your credit card balance or you can set up an automatic payment, for a fixed amount to be paid and the date you want to pay it (e.g. weekly or monthly). The details to include when setting up your payment are set out below.

PARTICULARS - Your account number (it's the series of numbers starting with SB (e.g. SB30000000111) for the SBS Visa Credit Card or PR (e.g. PR30000000111) for the SBS Pink Ribbon Visa).

CODE - Your last name and initials (e.g. Citizen J)

REFERENCE - Your customer number (located on the reverse of your credit card e.g. 123456)

Direct Debit

Download and print our direct debit form at sbsbank.co.nz/credit-cards, request we send you one or visit your nearest SBS Bank Branch to pick one up.

Setting up a direct debit from one of your accounts to us allows you to pay either the Minimum Amount Due, a fixed amount of your choice or the closing balance in full each month (whichever you prefer), without you having to make a manual transfer each time. If

you want to stop your direct debit payment, you’ll need to contact us 48 hours prior to your direct debit payment due date. If you want to change any of the details of your direct debit you will need to let us know and complete a new direct debit form.

Over the Counter at your nearest SBS Bank Branch

If you would like to pay in person, visit your nearest SBS Bank Branch and one of our helpful team will get this sorted for you.

Over the Counter at NZ Post
Just take your latest credit card statement to your nearest NZ Post shop (a $1.50 fee applies). Visit nzpost.co.nz to find your local Post Shop.

What is a Direct Debit?

Direct Debit is a method of payment that you can use to repay your account. Through a Direct Debit, you give us permission to take a previously agreed amount of money from a nominated account, to pay your account on the due date.

 

I'm locked out of SBS Bank Internet Banking

When you log into SBS Bank Internet Banking, you have a fixed number of consecutive chances to enter your password correctly. If you get these wrong, you’ll get locked out of SBS Bank Internet Banking.

To regain access to SBS Bank Internet Banking, click the 'Forgot my password' link on the login screen and follow the prompts. If you're still having issues, please call us on 0800 727 2265

 I can't open my online statement

You'll need to have a PDF Reader installed on your computer and/or device. This type of software comes pre-installed on most computer devices, but if you don't have one already installed you can download it free, such as Adobe Acrobat Reader which is free from Adobe

I don’t recognise a transaction on my statement, what do I do?

If you don't recognise a transaction on your statement, you'll need to let us know within 30 days of receiving your statement. 

You can download and complete a Dispute Notification form from sbsbank.co.nz/credit-card/documents or call us to request one.

Send the completed form to:

SBS Visa Card Team
PO BOX 1204
Invercargill
9840

or email it to cc.info@sbsbank.co.nz

I've forgotten my password

If you've forgotten your password and can't access SBS Bank Internet Banking, you can reset your password by clicking on the 'Forgot your password?' link on the login screen and following the prompts.

My credit card is about to expire, what do I do?

We'll send you a New Card before your current card expires (we do this automatically, you don't have to ask us to). If the New Card hasn't arrived by the time your card's due to expire, let us know.

A couple of exceptions apply though:

  • we can't send a New Card to you at an address outside New Zealand;
  • we won't send out a New Card if there's an Overdue Amount on your Card Account (or you're in default for another reason); 
  • we won’t send out a New Card if your account has been inactive for 6 months with no balance owing on it; or
  • any other circumstances where it may cause a Security Event.

By activating your New Card, you agree to our terms that apply to the card at that time (so make sure you read them before you activate and use your New Card, as they may have changed since you got your old card). The most up to date version of these terms is available for you to read at here

What do I do if I don't receive an Authentication Code?

We might not have the correct mobile number on our records. Please call us on 0800 727 2273 during business hours (our Branch locations and operating hours can be found here)

What happens if a cardholder passes away?

If someone in your family who holds a credit card with us passes away then you should let us know as soon as possible by calling us on 0800 727 2273 and we'll let you know what information we require. We understand this will be a hard time for you and we will do our best to ensure the process is as easy as possible for you.

Why have I received an email, letter or SMS that my account is overdue?

If we've told you that your account is overdue, it means that we haven't received the Minimum Amount Due by the date stated on your monthly statement. You need to pay the amount that is overdue immediately.

I can't activate my credit card, what do I do?

If you're having problems activating your credit card, please call our helpful Credit Card Team on 0800 727 2273 and they'll be happy to help you activate your card.

Can I sign to authorise a purchase or do I have to use a Personal Identification Number (PIN)?

In New Zealand you are required to complete your transactions using your PIN (unless using payWave). Using your PIN offers more security against anyone attempting to fraudulently use your credit card. 

To pay for transactions under the payWave limit,you can simply tap your credit card in front of a Contactless EFTPOS terminal and it will automatically process your purchase - there's no need for a signature or PIN. Tapping your card is you agreeing that the transaction amount is correct and authorising payment to be made from your Card Account. 

For purchases over the payWave limit, you can do the same but you'll be required to enter your PIN. A different payWave limit may apply and you may be asked to enter your PIN or sign for your purchases when you use your card at an EFTPOS terminal overseas. 

If you've forgotten your PIN or want to reset it, log into SBS Bank Internet Banking or call us on 0800 727 2273.

Can I use my credit card at an ATM?

Yes, you can use your credit card at an ATM. Cash advance fees and interest rates will apply for any cash withdrawal made. Please refer to the Fees and Charges associated with your credit card for full details.

Can I use my credit card overseas?

Yes, you can use your credit card overseas wherever Visa is accepted. We do recommend that you inform us when you are going overseas, this will help us identify if there are any suspicious transactions on your account.

Some fees apply when you use your credit card overseas. Please see our current SBS Visa Credit Card Fees and Charges.

Can I use my credit card by swiping the magnetic stripe?

Most EFTPOS terminals in New Zealand will require you to insert your credit card to complete your transaction. However, in some circumstances, especially overseas, you may be required to use your credit card by swiping the magnetic stripe in the EFTPOS terminal.

If in doubt, follow the prompts displayed on the EFTPOS terminal.

Do other countries have chip credit cards?

Yes. To minimise card fraud, chip credit cards are fast becoming the global standard. However, in some situations you may be asked to use your credit card by swiping the magnetic stripe in the EFTPOS terminals.

How do I block my credit card?

You can do this by calling our Emergency Assistance Line on 0800 727 2273 within New Zealand, or +64 9 623 7554 if calling from overseas and we’ll block your credit card immediately.

What's the payWave limit?

To limit the risk of COVID-19 in retail stores, the payment card industry collaborated with Payment NZ to roll out a temporary increase of the payWave limit from $80 to $200.

This is only a temporary measure and the limit increase will be reviewed by the industry when the need to manage COVID-19 has passed. 

Please note when using your card overseas, a different threshold amount may apply to contactless payments and you may be asked to enter your PIN or sign for your purchases.

How do I use my credit card at an EFTPOS terminal?

To pay for transactions under the payWave limit, simply tap your credit card in front of a Contactless EFTPOS terminal and it will automatically process your purchase - there's no need for a signature or PIN. For purchases over the payWave limit, you can do the same but you'll be required to enter your PIN.

Alternatively, follow these steps:

  1. Insert your credit card into the EFTPOS terminal. Leave your card in the terminal throughout the entire transaction
  2. Select 'Credit' and then enter your PIN number
  3. Once the transaction is complete, remove your card from the EFTPOS terminal.

How do I choose a Personal Identification Number (PIN)?

Here's a few tips for choosing your new PIN for your credit card:

  • Choose a 4-digit number that’s easy for you to remember
  • Don’t use numbers that are easily identified with you such as your birth date, address or phone number.
  • Don’t use repeated numbers e.g. 4444.
  • Don’t use consecutive numbers e.g. 1234.
  • Your PIN must not be the last or first 4 digits of your card number or customer number.
  • Don’t write down your PIN (this includes storing it on your mobile phone) or try to disguise it written down.

If you want to change your PIN, simply log into SBS Bank Internet Banking or call us on 0800 727 2273. 

What do I do if my credit card is lost or stolen?

If your credit card is lost or stolen, please call our Emergency Assistance Line which is available 24 hours a day, as soon as possible.

Emergency Assistance

Call: 0800 727 2273 if you are calling within New Zealand; or

+64 9 623 7554 if you are calling from overseas.
If calling outside of business hours your call will be directed to the Visa Global Customer Assistance Service Team for assistance.

A fee may apply when we issue you with a replacement credit card. Please see our current Credit Card Rates and Fees.

What is 'Visa Secure'?

Visa Secure is an additional security feature for online shopping at participating sellers. You are automatically enrolled in the service as part of your Conditions of Use. Whenever you shop online using a seller who is also enrolled with Visa Secure, the system makes sure that you are the person shopping with your credit card by verifying your identity.

If you'd like to know more, visit Visa for more information.

Are all online shopping websites 'Visa Secure'?

No, not all online shopping sites are Visa Secure. You’ll still be able to proceed with your online purchase, however we recommend you keep the following in mind:

  • Buy from a reputable online retailer that you're familiar with.
  • Ensure the website is secure by looking out for a padlock symbol on the address bar.
  • Don't disclose your personal or credit card details if you're unsure about the website security.
  • Never give out your credit card details via email.
  • If you're shopping on a mobile device, stick to sites and apps that you're familiar with.
  • Use common sense - if it doesn't look or feel right, then most likely it's not.

What do I do if my credit card isn't working?

If you're having problems with your credit card, simply call us on 0800 727 2273 and we'll look into the problem for you.

What is Secure Chip Technology?

Secure chip technology uses a microchip embedded in your credit card to store your card's data. Basically, it turns your information into a unique code when used at any EFTPOS terminal, which makes it difficult for anyone to copy and gives your card added security against fraud.

What type of information is stored on the chip that's on my credit card?

The chip on your credit card will store exactly the same details that would be contained on a magnetic stripe, such as your name, card number and expiry date. However, because the information is encrypted and uses various security measures to verify and validate your identity, it is extremely difficult to copy or counterfeit, giving you greater protection when you use your card.

How do I make sure my SBS Bank Internet Banking account is secure?

There are a few things you can do to keep your account safe online. We recommend the following:

  • If you believe someone knows your password, change it immediately. 
  • Update your password regularly.
  • Don’t use the same password that you use elsewhere.
  • Never write your password down or share it with anyone.
  • Ensure your anti-virus software on your computer is up to date.
  • Keep your mobile number and personal details up to date so we can get in touch with you when we need to.

How do I reset my Personal Identification Number (PIN)?

Reset your PIN by logging into SBS Bank Internet Banking and following the prompts or call us on 0800 727 2273 during business (our Branch locations and operating hours can be found here).

Why haven't I received my statement in the post?

There are a couple of reasons why you may not have received a statement from us.

  • There's been no activity on your account and your closing balance is $0 - we won't send you a statement for that month
  • You have chosen to view your statements online in SBS Bank Internet Banking
  • We may not have your correct postal address; or
  • In rare cases, your statement might have got lost in the post.

You can view your current and past statements in SBS Bank Internet Banking or you can call us on 0800 727 2273 to post a replacement statement (please note a $1 Copy of statement fee will apply).

How do I earn Cash Back Rewards?

Cash Back Rewards are earned on all Eligible Transactions every time you use your card in-store or online, anywhere Visa is accepted. For every $150 spent on Eligible Transactions, you’ll earn $1 of Cash Back. 

Will I earn Cash Back Rewards on all transactions?

You’ll earn Cash Back Rewards on Eligible Transactions. If you have an Additional Cardholder on your account, transactions made by them will also earn Cash Back Rewards which will be applied to the Main Cardholder’s account. However, you won’t earn Cash Back Rewards on Cash Advances, Balance Transfers, fees, interest and insurance payments. 

What is an Eligible Transaction?

Eligible Transactions are any Transactions other than a Cash Advance, Balance Transfer, fees, interest and insurance payment. 

When will I receive my Cash Back Rewards?

Your Cash Back Rewards will be automatically credited to your Card Account every quarter. The Cash Back Reward will show on your statement. You can also view this on your transaction history in SBS Bank Internet Banking.

What happens if I get a refund on my credit card? 

If you get a refund on your card because you have returned a purchase to a Seller, the Transaction will be reversed on your Card Account and we may adjust the Cash Back Rewards you earned to reflect this. 

My Cash Back Rewards are incorrect, what do I do?

If you think there’s a problem with your Cash Back Rewards and/or PinkRibbon Donations (as applicable), for example, the amount is not correctly calculated or credited to your Card Account or to Breast Cancer Foundation NZ (as applicable to the SBS Pink Ribbon Visa) when or how it should have been, you need to let us know within 30 days of the closing date of your relevant statement and we will investigate.

Will I be charged 5 cents every time I use my card? 

No, you won’t be charged the 5 cents per transaction. This is an initiative that we’re undertaking, so every time you or your Additional Cardholder use your card, we’ll donate 5 cents to Breast Cancer Foundation NZ.

Do I have to make a donation to Breast Cancer Foundation NZ?

No, it’s entirely up to you whether you want to donate all, a portion of, or none of your Cash Back Rewards earned to Breast Cancer Foundation NZ every quarter. 

If you’ve opted to donate a percentage of your Cash Back Rewards to Breast Cancer Foundation NZ every quarter, we will automatically credit this to Breast Cancer Foundation NZ, you don’t have to do anything. The Cash Back Rewards and/or Pink Ribbon Donations will show on your statement. 

If you want to set up your Pink Ribbon Donation or update your existing donation percentage, call us on 0800 727 2273 and we’ll help sort this out. 

How will I know how much I’ve donated to Breast Cancer Foundation every quarter? 

The Cash Bank Rewards you’ve earned and/or Pink Ribbon Donations made to Breast Cancer Foundation NZ every quarter will show on your statement. You can also view this on your transaction history in SBS Bank Internet Banking. 

Can I change how much I donate to Breast Cancer Foundation NZ? 

Yes, you can change your preference by calling us on 0800 727 2273 any time before your Cash Back Rewards are paid out each quarter. You can choose to donate 25%, 50%, 75% or 100% of your Cash Back Rewards - just let us know and we’ll set this up for you.