*** Power Company Scam Targeting Residents (February 2017)***
Tips to help you avoid scams:
A bank will never ring you and ask you to provide account details or personal information. If you get such a call, phone your bank’s 0800 number immediately to report it.
Never tell anyone your login details, PIN, passwords or verification codes – not even the police, bank staff, friends or family. Your bank will never ask you for your login PIN details or passwords.
Check your statements. Advise your bank immediately of any unauthorised transactions and if you suspect you’ve been taken in by a scam, contact your bank as soon as possible.
How we protect Your Information
SBS Bank takes the security of your personal information very seriously. All stored customer information is protected from unauthorised access through the use of passwords, user log-ons and other security procedures. We will only disclose your personal information to third parties in line with the Privacy Statement in our General Terms and Conditions, or if you have otherwise authorised us to do so. For further details on how SBS Bank collects, uses and discloses your personal information, please refer to SBS Bank General Terms and Conditions.
Online Banking Security
If your internet banking password is entered incorrectly three times, access to the service will be blocked. This prevents anyone making multiple attempts to guess your password. You can reset your password by calling us on 0800 727 2265. If your internet banking is idle for 10 minutes the system will time-out and you will have to re-enter your information.
SBS Bank is a member of the New Zealand Bankers Association and is subject to the Code of Banking Practice. The Code of Banking Practice sets out important information about our relationship with customers. This includes important information in relation to PINS and passwords, along with internet banking. For further details please refer to the Code of Banking Practice.
we recommend you
» Install anti-virus/anti-spyware software on your computer
» Keep your software up to date.
» Memorise your passwords and never write these down.
» Clear your temporary internet files and cache.
» Please ensure that ‘cookies’ are enabled for your web browser.
Remember SBS Bank staff will never ask you for your Internet Banking Security Information either in person, in writing (including by email) or over the phone.
Emails / calls from us
March 1, 2017: SBS Bank is sending Members a secure message in Internet Banking advising them to add their mobile number within their Internet Banking profile.
January 30-31, 2017: SBS Bank emailing members with a 3.85%p.a. term investment offer. Click here to view the email.
December 22, 2016: SBS Bank Cromwell branch sent an email to some of its members to advise of local community event. Click here to view the email.
December 20, 2016: SBS Bank email with Season's Greetings and Christmas open hours. Click here to view the email.
December 1-2, 2016: SBS Bank email to members with a 3.80%p.a. term investment offer. Click here to view the email.
November 14, 2016: SBS Bank sent an email to some members about changes to Electronic Credits. Click here to view the email sent.
November 2, 2016 to November 7, 2016: We are phoning some members regarding a research survey.
October 3, 2016: SBS Bank sent an email to members with a 3.80%p.a. term investment offer. Click here to view the email sent.
September 23, 2016: SBS Bank sent a quarterly email newsletter to its members. Click here to view the email sent.
August 24, 2016: SBS Bank Timaru branch sent an email to its members inviting them to visit the new address. Click here to view the email sent.
August 5, 2016: SBS Bank's new CEO, Shaun Drylie, sent an email introducing himself to members. Click here to view the email sent.
July 25, 2016: SBS Bank sent an email to members inviting them to complete a research survey. Some members may receive a phone call. Click here to view the email sent.
May 23, 2016: SBS Bank sent an electronic email requesting members to select their Annual Report option (postal or email).
Click here for a sample.
If you are concerned that an email from SBS Bank is not genuine, please contact us directly on 0800 727 2265 or forward the email to email@example.com
Scams and Fraud
SBS Bank has a designated team that looks after any threats regarding scams and fraud and constantly monitors policies and procedures to help protect your accounts.
If you have any questions please phone us on 0800 727 2265 or email firstname.lastname@example.org