When you log into SBS Bank Internet Banking, you have a fixed number of consecutive chances to enter your password correctly. If you get these wrong, you’ll get locked out of SBS Bank Internet Banking.
To regain access to SBS Bank Internet Banking, click the 'Forgot my password' link on the login screen and follow the prompts. If you're still having issues, please call us on 0800 727 2273.
You'll need to have a PDF Reader installed on your computer and/or device. This type of software comes pre-installed on most computer devices where you can access internet banking, but if you don't have one already installed you can download it free, such as Adobe Acrobat Reader which is free from Adobe.
If you don't recognise a transaction on your statement, you'll need to let us know within 30 days of receiving your statement.
You can download and complete a Dispute Notification form from sbsbank.co.nz/credit-card/documents or call us to request one.
Send the completed form to:
SBS Visa Card Team
PO BOX 1204
or email it to firstname.lastname@example.org
If you've forgotten your password and can't access SBS Bank Internet Banking, you can reset your password by clicking on the 'Forgot your password?' link on the login screen and following the prompts.
Your credit card will be valid until the last day of the month written on it, for example, if the expiry date is 06/19, your credit card will work until midnight on 30 June 2019, but will not work on 1 July 2019.
We'll send you a new credit card 30 days before your current one expires (we do this automatically, you don't have to ask us to). If the renewal card hasn't arrived by the time your card's due to expire, let us know.
- we can't send renewal cards to you at an address outside New Zealand, and
- we won't send out a renewal card if there's an overdue amount on your Card Account (or you're in default for another reason).
Once you activate your renewal card, you have agreed to our terms that apply to the card (so make sure you read them before you activate and use your renewal card, as they may have changed since you got your previous card). The most up to date version is always available for you to read: SBS Visa Credit Card Fees and Charges.
We might not have the correct mobile number on our records. Please call us on 0800 727 2273 during business hours (our Branch locations and operating hours can be found here).
If someone in your family who holds an SBS Visa Credit Card passes away then you should let us know as soon as possible by calling us on 0800 727 2273 and we'll let you know what information we require. We understand this will be a hard time for you and we will do our best to ensure the process is as easy as possible for you.
If we've told you that your account is overdue, it means that we haven't received the minimum amount due by the date stated on your monthly statement. You need to pay the amount that is overdue immediately.
If you're having problems activating your credit card, please call our helpful Cards Team on 0800 727 2273 and they'll be happy to help you activate your card.
In New Zealand you are required to complete your transactions using your PIN. Using your PIN offers more security against anyone attempting to fraudulently use your credit card. However in some circumstances, you may be prompted to sign for your transactions.
Alternatively, to pay for transactions under $80, you can simply wave or tap your credit card in front of a Contactless EFTPOS terminal and it will automatically process your purchase - there's no need for a signature or PIN. For purchases over $80, you can do the same but you'll be required to enter your PIN. Please note when using your card overseas a different threshold amount may apply to contactless payments and you may be asked to enter your PIN or sign for your purchase.
If you've forgotten your PIN or want to reset it, log into SBS Bank Internet Banking or call us on 0800 727 2273.
Yes, you can use your credit card at an ATM. Cash advance fees and interest rates will apply for any cash withdrawal made. Please see the SBS Visa Credit Card Fees and Charges for full details.
Yes, you can use your credit card overseas wherever Visa is accepted. We do recommend that you inform us when you are going overseas, this will help us identify if there are any suspicious transactions on your account.
Some fees apply when you use your credit card overseas. Please see our current SBS Visa Credit Card Fees and Charges.
Most EFTPOS terminals in New Zealand will require you to insert your credit card to complete your transaction. However, in some circumstances, especially overseas, you may be required to use your credit card by swiping the magnetic stripe in the EFTPOS terminal.
If in doubt, follow the prompts displayed on the EFTPOS terminal.
Yes. To minimise card fraud, chip credit cards are fast becoming the global standard. However, in some situations you may be asked to use your credit card by swiping the magnetic stripe in the EFTPOS terminals.
You can do this by calling our Emergency Assistance Line on 0800 727 2273 within New Zealand, or +64 9 623 7554 if calling from overseas and we’ll block your credit card immediately.
To pay for transactions under $80, simply wave or tap your credit card in front of a Contactless EFTPOS terminal and it will automatically process your purchase - there's no need for a signature or Personal Identification Number (PIN). For purchases over $80, you can do the same but you'll be required to enter your PIN.
Alternatively, follow these steps:
Step 1: Insert your credit card into the EFTPOS terminal
Leave your card in the terminal throughout the entire transaction
Step 2: Select 'Credit' and then enter your PIN number
Step 3: Once the transaction is complete, remove your card from the EFTPOS terminal.