A new SBS Bank Covid19/Vaccination Policy will come into effect on Monday 14 February for Members across all of our retail branches and physical locations.

This means that from Monday 14 February we will require a Vaccine Pass or a Vaccination Certificate to be presented to our SBS team members for longer/more involved banking discussions (15 minutes or more). We will not require Members to provide proof of vaccination status for shorter over-the-counter transactions of less than 15 minutes. All team members who will be serving Members will be fully vaccinated. 

We have made this decision after an in-depth consultation process with our team members to ensure that we can continue to look after the banking needs of all our Members and continue to keep our Members and team members safe.
 

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Frequently Asked Questions
 

You will need to provide proof that you are fully vaccinated if you are visiting a branch for a face-to-face appointment that will be 15 minutes or longer. If you are visiting a branch for a less involved banking transaction lasting less than 15 minutes, you are not required to provide evidence you are vaccinated.

Yes, all team members in our branches who are serving Members will be fully vaccinated.

You will need to provide proof that you are fully vaccinated through a Vaccine Pass or a Vaccination Certificate if you are visiting a branch for a face-to-face appointment that will be 15 minutes or longer. If you are visiting a branch for a less involved banking transaction lasting less than 15 minutes, you are not required to provide evidence you are vaccinated.

We completed our own risk assessment for our member facing teams based on the Government guidelines for businesses. These guidelines specified that a face-to-face meeting (where a 2m distance is not practicable) was a lower risk interaction when “services or appointments lasted 15 minutes or less."

You will still be required to scan in using the Covid-19 tracer app (or sign the register), use the hand sanitiser provided, wear a mask and keep a distance of 1 metre.

If the appointment is for a more involved appointment lasting 15 minutes or more, you will both be required to be fully vaccinated.  If you are visiting a branch for a less involved banking transaction lasting less than 15 minutes you are not required to provide evidence you are vaccinated.

We have separated appointments of less than 15 minutes and 15 minutes or more to reduce the amount of face-to-face contact for our Members and our team members so you would need to book a longer phone appointment if you are not vaccinated and need an appointment of 15 minutes or longer.

As long as your Vaccine Pass or Vaccination Certificate is still current, you will be able to make a longer face-to-face appointment.

You don’t need to scan a digital Vaccine Pass as long as you have evidence that you are fully vaccinated such as a printed Vaccine Pass or Vaccination Certificate.

Your Covid-19 records are kept securely behind a Ministry of Health identity service. SBS will not have access to any of your health records. More information on this can be found at www.mycovidrecord.health.nz

You will need to show proof of vaccination status every time you come is as we will need to ensure it is still current.

Yes, these serve different purposes for either proof of vaccination or contact tracing, so you will need to scan both or sign our contact tracing register and show your proof of vaccination.

You can make a complaint through our formal Complaints Procedure by emailing customercomplaints@sbsbank.co.nz, calling our dedicated complaints number on 0800 850 331 or writing to us at Freepost SBS Bank, PO Box 835, INVERCARGILL 9840.

In this case, we will need to schedule a phone appointment for you to ensure that we are keeping yourself, other Members and our team members safe.

Yes, children under 12 do not need to show evidence that they are fully vaccinated so they can accompany you to a longer appointment (15 minutes or longer), as long as you provide evidence that you and anyone else aged 12 or over attending the appointment are fully vaccinated.

Yes, you will all need to show evidence that you have all been fully vaccinated if you all wish to attend the same face-to-face appointment with one of our team members.