The number of scams targeting everyday Kiwis are on the rise, so this Cyber Smart Week we're encouraging our Members to get to know the warning signs to look out for and how you can help protect yourself.

Check out our handy quick guide of things you should be suspicious of, and the ways you can help protect yourself and your whānau against scams. If you suspect you’ve been targeted by a scam, even if you’re not sure, please contact us immediately on 0800 727 2265.


You should be suspicious of:
Ways to help protect yourself:

Unexpected phone calls, texts or emails asking for information

Don’t share personal or financial information with anyone you don’t know.

Someone calling to say you have an ‘issue’ with your computer.

Never share your passwords or logins.

Phone calls, texts or emails advising that you’ve won something.

Make your passwords long, strong and unique.

Companies you know calling you unexpectedly about an issue.

If you think you are being targeted by a scam, do not engage.

A request from someone you don’t know to ‘help them transfer funds’ – and they’ll give you an amount for your trouble.

If you are not sure whether a call is legitimate, hang up and call the company directly.


Never share any bank issued authorisation codes received via SMS.


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