Ways to bank

SBS Branches

SBS Hamilton Branch will be open on Tuesdays and Thursdays only from 10am - 12pm under Alert Level 3. 

All other SBS branches will be open every weekday at their normal times.

Please note, during Alert Level 3 our Hamilton Branch opening hours are for urgent over-the-counter transactions and hardship-related support only. Please do not visit the branch unless absolutely necessary as we want to look after the health of our branch visitors and team during COVID-19. If it is not essential for you to visit the branch please look to use the other banking and support options available as listed below.

Please remember that when visiting any SBS branch all public health orders must be followed, including the use of facemasks and 2 metre physical distancing.


Other Ways to Keep Banking

If you’re not sure about your best options, please contact us and we’ll talk you through it. There will be a delay at times due to high call volumes, but we’ll get back to you as quickly as possible:

  • Contact Centre: Open 7am-9pm weekdays and 10am-4pm weekends. Tel: 0800 727 2265.
  • Online Banking: Access your banking online through Internet Banking or our mobile banking app. Details here.
  • Banking App: If you don’t have it already, download our app from the Apple Store or Google Play. You can check your balances, transfer money and pay bills from your phone. Details here
  • Messaging: You can also send us a secure message by logging into your Internet Banking – we’ll reply as quickly as we can.
  • ATMs: You can still use ATMs for your banking needs right round the country.


Scams - be Aware & Safeguard Yourself

To avoid scams, be vigilant and know what RED FLAGS to look out for:

Be wary of cold calls - strangers or unknown, unexpected callers who appear casual and familiar with you
- RED FLAG, end the call & call back using the number on the official website.

Pause and think before sharing personal information, contact and passcode/pin details online or via phone 
- RED FLAG unexpected callers & emails.  Your bank will never ask you to disclose your pin or login details.

Be Digitally Smart - avoid clicking on site advertisements, links in emails or in random text (SMS) messages
- RED FLAG use sites you trust.

Keep your devices updated and run anti-virus checks

If you suspect you’ve been taken in by a scam, even if you’re not sure, please contact us on 0800 727 2265 as soon as possible. For more information on how you can protect yourself and how to avoid scams visit the Security section of our website here.

About SBS

We’ve been around for 151 years

Having been around for such a long time through some of the biggest events in history (world wars, depressions, floods, earthquakes), we know how to deal with tough times and our people know how to rise to the occasion.

SBS Bank is in good financial health, is well-capitalised and has very strong liquidity, enabling us to weather any storm the economy is faced with.

We continue to work closely with the Government, other banks and the Reserve Bank to ensure the financial system is strong and resilient.

Stay safe online

Just when we should all be pulling together, sadly some people will be trying to take advantage of others through scams and malicious cyber activity.

Not every email you get will be genuine. Please watch for:

  • Banking scams: If you get an email that says it’s from a bank and gives you a link to log in to your internet banking, DON’T USE THAT LINK. If in doubt, contact your bank and ask them about the email.
  • Stealing your information: Some emails will ask for your email address and a password to provide information on COVID-19. Others offer you a download which is designed to steal sensitive information, like passwords. Only use official websites for COVID-19 information.
  • Keeping safe: To learn more to help you keep safe online, visit our security information page here: https://www.sbsbank.co.nz/sbs-security


Useful Links

The New Zealand Government COVID-19 site: covid19.govt.nz.
New Zealand health advice: Ministry of Health website.

Looking after yourself: mentalhealth.org.nz/get-help/covid-19/