Banking Under the New Traffic Light System


As New Zealand moves to the new Covid-19 traffic light system we wanted to let you know how SBS will operate to support our Members under the different levels. We will continue to review this and will let you know when anything changes.

All SBS Bank Branches are currently operating under the Orange level.

Under the new Green level SBS branches will be open as normal. To help keep everyone safe we still ask that Members wear a mask when visiting your local branch.

Under the new Orange level SBS branches will be open. At this level we ask that if you are able to do your SBS banking any other way you look to use that option instead of visiting a branch.

If you do need to visit a branch all public health orders must be followed, including the use of facemasks and 1 metre physical distancing.

Under the new Red level SBS branches will be open, although there is the potential for reduced opening hours. This is for urgent over-the-counter transactions and hardship-related support only.

If you do need to visit a branch all public health orders must be followed, including the use of facemasks and 1 metre physical distancing.

SBS Bank Covid19/Vaccination Policy

Effective 14 February 2022

Vaccination Page

A new SBS Bank Covid19/Vaccination Policy will come into effect on Monday 14 February for Members across all of our retail branches and physical locations.

This means that from Monday 14 February we will require a Vaccine Pass or a Vaccination Certificate to be presented to our SBS team members for longer/more involved banking discussions (15 minutes or more). 

We will not require Members to provide proof of vaccination status for shorter over-the-counter transactions of less than 15 minutes. 

All team members who will be serving Members will be fully vaccinated. 

We have made this decision after an in-depth consultation process with our team members to ensure that we can continue to look after the banking needs of all our Members and continue to keep our Members and team members safe. 

For more information on this policy, Frequently Asked Questions and help on how to download your Vaccination pass, please visit our vaccination page here.


Ways to bank

SBS Branches

All SBS branches will be open every weekday at their normal times.

Please do not visit the branch unless absolutely necessary as we want to look after the health of our branch visitors and team during COVID-19. If it is not essential for you to visit the branch please look to use the other banking and support options available as listed below.

Please remember that when visiting any SBS branch all public health orders must be followed, including the use of facemasks and 2 metre physical distancing.


Other Ways to Keep Banking

If you’re not sure about your best options, please contact us and we’ll talk you through it. There will be a delay at times due to high call volumes, but we’ll get back to you as quickly as possible:

  • Contact Centre: Open 7am-9pm weekdays and 10am-4pm weekends. Tel: 0800 727 2265.
  • Online Banking: Access your banking online through Internet Banking or our mobile banking app. Details here.
  • Banking App: If you don’t have it already, download our app from the Apple Store or Google Play. You can check your balances, transfer money and pay bills from your phone. Details here
  • Messaging: You can also send us a secure message by logging into your Internet Banking – we’ll reply as quickly as we can.
  • ATMs: You can still use ATMs for your banking needs right round the country.


About SBS

We’ve been around for 151 years

Having been around for such a long time through some of the biggest events in history (world wars, depressions, floods, earthquakes), we know how to deal with tough times and our people know how to rise to the occasion.

SBS Bank is in good financial health, is well-capitalised and has very strong liquidity, enabling us to weather any storm the economy is faced with.

We continue to work closely with the Government, other banks and the Reserve Bank to ensure the financial system is strong and resilient.

Stay safe online

Just when we should all be pulling together, sadly some people will be trying to take advantage of others through scams and malicious cyber activity.

Not every email you get will be genuine. Please watch for:

  • Banking scams: If you get an email that says it’s from a bank and gives you a link to log in to your internet banking, DON’T USE THAT LINK. If in doubt, contact your bank and ask them about the email.
  • Stealing your information: Some emails will ask for your email address and a password to provide information on COVID-19. Others offer you a download which is designed to steal sensitive information, like passwords. Only use official websites for COVID-19 information.
  • Keeping safe: To learn more to help you keep safe online, visit our security information page here:


Useful Links

The New Zealand Government COVID-19 site:
New Zealand health advice: Ministry of Health website.

Looking after yourself: