Mobile Banking app Support 

 

How do I get the Mobile Banking app?


You must be registered for SBS Bank Internet Banking and have supplied your mobile phone number to us before you can register for the Mobile Banking app. Then simply 
install the SBS Bank Mobile Banking app by downloading it onto your smart phone. If you are not currently registered for Internet Banking, please pop into a branch or call our Contact Centre on  0800 727 2265 and we'll get you up and running.

What do I need to do once I have downloaded the app

?

 

1. Open the App

2. Select "Register"

3. Accept the Terms and Conditions

4. Enter your Member number and password (for internet banking)

5.You will receive a text message containing a special code. Enter the special code when prompted

6. Select "Continue"

7. Choose and confirm a 5 digit security PIN 

Then you can either choose to navigate through the tutorials or skip them and come back to them another time.

Then you're ready to get started! Happy Banking!

Frequently Asked Questions

Question: How do I set the TouchID feature?

TouchID is currently available for iPhones (if your phone is enabled for it).

Question: How do I delete a pending payment or schedule a future-dated payment?
You will need to log into the full Internet Banking site (there is a link from the App that will take you to the log in page).

Question: I need to make a payment which has a special character in it (/ or * or #) but I cannot do it in the Mobile App. What do I do?

You will need to log into the full Internet Banking site (there is a link from the App that will take you to the log in page).

Question: How do I change my PIN in the App?

There is a menu item on the main screen called "Change PIN". You just need to select this and the App will take you through the process.

 

Need some help?

You can pop into any of our branches and use our free WiFi to download the app and we'll help guide you through the process. Our Contact Centre is also open weekdays from 7am - 9pm and weekends from 10am - 4pm. One of our helpful team will be happy to help!

What do I need to do once I have downloaded the app?

What do I need to do once I have downloaded the app?


 
A copy of the current Southland Building Society (SBS Bank) Disclosure Statement along with our Term Investment Terms & Conditions and QFE Adviser Disclosure Statement are available on request and free of charge from any branch or agency of SBS Bank or on this website
© Southland Building Society, 2016