Did you know you can now manage your investments online through our Internet Banking service and our mobile banking app? Check out our helpful step-by-step guides below and learn how to manage your investments 24/7 from wherever you are! 

If you haven't signed up for Internet Banking but would like to get set up, simply pop into your local SBS Bank branch or give our friendly Contact Centre team a call on 0800 727 2265. If you already have our mobile app you may need to update the app first before you can access these great new features.

 

Internet Banking Step-by-Step Guide

 

Step 1

Once you have logged into Internet banking, you’ll see your homepage.

 

Step 2

Simply click on “accounts” on the top menu to bring up a list of your accounts. Select “maturity instructions” – this will bring up a list of your investments.

 

Step 3

From your investment list click on the three orange dots under the “action” heading.

 

Step 4

Clicking on the orange dots will bring up the “setup maturity instruction” tab. Click this option to move to the next screen.

 

Step 5

You will now be able to see all of the information for your current investment including options to reinvest. Simply click on one of the options.

 

Step 6

You will now be able to see which option you have selected with the red box around the investment you have selected.

 

Step 7

Under “reinvestment options” simply click on the right-hand chevron in the box to view a list of options such as “principal” or the “principal + interest” option.

 

Step 8

Under “interest payment details” you will also need to select where you would like the future interest to be paid.

 

Step 9

You will need to review the information agree to the terms and conditions and then select the orange “continue” button

 

Step 10

You will now be able to see all of the reinvestment details that you have selected as part of the process. If you are happy with the information, click the orange “continue” button.

 

Step 11

The final screen will provide you with a summary of your selections for you to confirm. If you are happy with the summary click the orange “done” button.

 

Mobile App - Reinvest

 

Step 1

While viewing your investment details, click "Set Maturity Instructions".

 

Step 2

Click to select your preferred rate and term from the options available.

 

Step 3

On the Product Details screen check you have selected the correct rate and term. Then use the drop-down box to select what amount you would like to reinvest.

 

Step 4

Under Interest Payment Details, use the drop-down box to select which account you would like your future interest to be paid to. Then press "next".

 

Step 5

On the confirmation screen, review your reinvestment information to ensure everything is correct. Once you are happy click "confirm" to save your instructions.

 

Step 6

You will now be shown a receipt of your instructions for reinvestment. Once you have reviewed click "done" to return to your investment screen.

 

Step 7

On your investment screen you will now see a button labelled "Delete Maturity Instructions". If you change your mind, or realise you have made a mistake, you can press this button to delete existing maturity instructions. 

 

Mobile App - Payout

 

Step 1

While viewing your investment details, click "Set Maturity Instructions".

 

Step 2

On the Maturity Instructions Screen use the first drop-down box to select the account you would like your interest to be transferred to.

 

Step 3

Then use the second drop-down box to select the account you would like your principal to be transferred to.

 

 

Step 4

Once you have selected both options, review your choices and click "submit".

 

Step 5

You will now be on the confirmation page.

 

Step 6

Review all details to ensure your maturity instructions are correct. Once you are happy click "confirm".

 

Step 7

You will now be shown a receipt of your pay-out instructions. Once you have reviewed click "done" to return to your investment screen.

 

Step 8

On your investment screen you will now see a button labelled "Delete Maturity Instructions". If you change your mind, or realise you have made a mistake, you can press this button to delete existing maturity instructions. 

 

Mobile App - Delete Maturity

 

Step 1

While viewing your investment details, click "Delete Maturity Instruction".

 

Step 2

A pop-up box will appear asking you to confirm that you would like to delete your instructions. Click "delete" to confirm.

 

Step 3

You will now be shown a receipt confirming the deletion of your maturity instructions. Once you have reviewed click "done" to return to your investment screen.

 

Step 4

On your investment screen you will now see a button labelled "Set Maturity Instructions". From here you can add new instructions for your investment.


Frequently Asked Questions


 

Can I still manage my term investments in branch or through the Contact Centre?
Yes, you can, if you prefer to continue using these services, please continue to visit us in Branch or contact us to manage your term investment.
 

Will I still receive letters reminding me that my term investment is coming up for renewal?
Yes, you will, we will now be sending these 21 days before maturity. These letters will also be available online in Internet Banking if you manage your investment online.
 

Will I still receive a confirmation letter when my term investment roles over?
Yes, confirmation will continue to be posted to you. These can also be accessed online in Internet Banking.
 

Will I still receive interest advice letters?
No, but we do have a new Interest Advice Schedule that you can request at any time and will then be made available to you online.
 

I don’t have online banking but can I still manage my investments online?
You will need Internet Banking & a transactional account to manage your term investments online. If you would like to register for Internet Banking simply click on the grey “Register” button at the top of our website and we’ll get you up and running.
 

How do I manage my term investments online?
You can log into Internet Banking and manage your investment if you have a transactional account, a term Investment already visible online, and have the authority to operate the account. If you don’t have any of these, please contact us and we can help set you up.
 

I’m not currently an SBS Bank customer, can I open a term investment online?
Yes, this can be accessed through the Term Investments page on our website. Specific account opening criteria, Term Investment Terms and Conditions apply.
 

Can I close my term investments online before maturity?
You can load payout instructions which are processed on the maturity date to another SBS Bank account through Internet Banking or our mobile banking app, but you cannot close your term investment early  – you will need to contact us directly to request this.
 

What happens if I don’t update my preferences before renewal?
If you aren’t able to provide us maturity instructions for your term investment before maturity it will be reinvested for the same or similar term at the relevant interest rate on the day.
 

Will I still have a guaranteed minimum rate?
No, we will apply the relevant interest rate on the day of maturity for the rollover term selected.
 

Will best rate rollover still be available?
No, if we do not receive an alternative instruction from you we will roll your term investment at maturity, but for the same or similar term as your maturing investment and apply the relevant interest rate on the day.
 

Why have these changes been made?

We have received a lot of feedback from Members to receive notifications sooner, extending the current 7 day lead period which will give people more notice. By giving more notice we are unable to guarantee you will be able to receive the rates which apply on the date the letter is sent at the maturity of your investment. We have also received feedback that many Members do not want to receive Interest Advice Letters. By replacing this letter with an interest schedule available to Members on request means only Members who require this information will receive it going forward. We are removing Best Rate Rollover as we have noticed that fewer Members are using this feature, with feedback that it is rolling investments outside of some Members preferred investment term.
 

What do I do if there are already reinvestment  instructions in place?

You can change these by selecting ‘Delete the Instructions’ which will then enable you to add your preferred reinvestment term. Please note, all instructions must be received prior to the maturity date (not on the date of maturity).