E-Banking-T&Cs: Updated 28 November 2024.
Electronic Banking Terms & Conditions
Eective 28 November 2024.
Important
• Southland Building Society operates under the brand “SBS Bank”. The name of the registered bank is Southland Building Society
(referred to as “the Bank”).
• These Terms and Conditions (which can be amended or replaced from time to time) apply in addition to the Bank’s General Terms and
Conditions, and any specic terms and conditions, applying to your account(s) with the Bank. Copies of the specic terms and conditions
for your account(s) with the Bank may be obtained from our website (sbsbank.co.nz), during Business Hours from any of our Branches
or by calling our Contact Centre on 0800 727 2265, or outside New Zealand on +64 3 211 0700.
• In the event that there is any inconsistency between these Terms and Conditions and any other terms and conditions applying to
your account(s) with, or any service provided by, the Bank, these Terms and Conditions will prevail to the extent of that inconsistency.
• By using any of the Bank’s Electronic Banking Services you agree to comply with these Terms and Conditions.
• Some of the functionality of the Electronic Banking Services is only available for Nominated Accounts and is not applicable to Credit Card
Accounts (particularly payment services).
• Please read these Terms and Conditions carefully. We are happy to explain anything to you that is not clear.
1 Electronic Banking Security
1.1 You should take care when selecting your Password(s) and Mobile
Banking App PIN(s) and you must comply with the Passwords and
Pins section of our General Terms and Conditions.
1.2 Do not use the same Password(s) or Mobile Banking App PIN(s)
that you use elsewhere.
1.3 In cases where you have forgotten your Password or Mobile
Banking App PIN, you can arrange in your security settings for
your access to the Electronic Banking Services to be reset if you
have registered for Second Factor Authentication. To do this you
need to:
a. Select either ‘Reset Password’ (for Internet Banking), or
‘Forgot PIN’ (for the Mobile Banking App) from the login
screen and follow the prompts.
b. Enter the SMS Code sent to your registered mobile number
before setting your new Password or Mobile Banking App
PIN and logging in.
If you are not set up for Second Factor Authentication, do not
receive an authentication code or are unable to successfully
complete the password reset process, you will need to visit
any of our Branches or call our Contact Centre on freephone
0800 727 2265, or outside New Zealand on +64 3 211 0700,
during Business Hours to reset the relevant security settings.
1.4 You have a responsibility to exercise reasonable care to prevent
unauthorised access to the Device that you use to access our
Electronic Banking Services. For example, this includes:
a. Not leaving your Device unattended and logged into our
Electronic Banking Services;
b. Not recording your Password or Mobile Banking App PIN
including using the password storage options provided within
internet browsers;
c. Locking your Device or taking other steps to stop unauthorised
use of our Electronic Banking Services; and
d. Notifying us as soon as practicable if your Device is lost or
stolen.
1.5 You should regularly examine your transaction history to identify
any instances where Electronic Banking Services have been
used without your authority. You must notify us immediately
if you identify any unauthorised transactions.
1.6 YourPassword,MobileBankingAppPINorSMSCodeidenties
you and allows you access to the Electronic Banking Services.
The Bank is not required to take any further steps to verify that
the person using your Password, Mobile Banking App PIN
or SMS Code is you, and they will be allowed access to the
Electronic Banking Services regardless of whether or not you
have given your permission.
1.7 You must take reasonable care when accessing our Electronic
Banking Services to ensure that your Password and Mobile
Banking App PIN are not seen by or disclosed to anyone else.
1.8 You must change your Password, Mobile Banking App PIN and
any other security information promptly if anyone else does or
may know it. You must also notify the Bank in accordance with
“NoticationofLoss,TheftorUnauthoriseduseofyourPassword
or PIN” section.
1.9 You should not open attachments or run software from untrusted
or unknown sources on any Device that you use to access our
Electronic Banking Services. Remote software allows someone
to access your device from afar. We will never ask you to install
this kind of software or give us access to your device. You must
not install remote access software on your device. And you must
not give anyone you do not know access to your device. If you’re
ever asked to do this by us or anyone claiming to be us, you must
report it immediately.
2 NotificationofLoss,TheftorUnauthoriseduseofyour
Password,MobileBankingAppPIN
2.1 You must notify the Bank immediately when:
a. you know or suspect that someone else knows your Password
or Mobile Banking App PIN;
b. you discover or suspect an unauthorised use of your Password
or Mobile Banking App PIN has occurred; or
c. your transaction history contains any instances of unauthorised
use or errors.
2.2 Please contact the Bank immediately if your Mobile Device or
your mobile phone containing your registered mobile number is
lost or stolen. We can then arrange for the Mobile Device or the
registered mobile number to be either temporarily deactivated
until you relocate it or deregistered to prevent any unauthorised
use of our Electronic Banking Services.
2.3 We recommend that you record all receipt numbers, payment or
transfer reference numbers that are issued to you by any of the
Electronic Banking Services to assist in following up with us if you
identify any issues when checking transactions against your
statements.
2.4 During Business Hours, call us immediately and we can help
you reset your login details including your Password and Mobile
Banking App PIN.
2.5 You can cancel your Electronic Banking Services access during
Business Hours at any of our Bank Branches or by calling our
Contact Centre on 0800 727 2265, or outside New Zealand on
+64 3 211 0700.
1.
E-Banking-T&Cs: Updated 28 November 2024.
3. Payments
3.1 When you set up a payment using Electronic Banking Services,
you authorise us to act in accordance with, and acknowledge that
we will rely on, those instructions. You cannot set up any payment
from any Credit Card Account.
3.2 Subject to compliance with these Terms and Conditions, payments
can be requested to be made on the same day or on a future date
when you enter the payment details.
3.3 If you have requested us to make a same day payment to an
External Account, we will automatically debit the payment from
your Nominated Account. We will endeavour to send any same
day payments to External Accounts every 30 minutes between
9am and 9.30pm.
3.4 Future-dated payments will be automatically debited from your
Nominated Account on the date requested in accordance with
your instructions.
3.5 With the exception of future-dated payments, electronic payments
authorised after 9.30pm, to External Accounts will be debited from
your account on the day of authorisation but may not be sent to
the receiving bank until the next day.
3.6 Payments between any two of your Nominated Accounts will
bedebitedandcreditedimmediately(unlessspeciedthatthe
payment to be made will occur on a future date). This includes
NominatedAccountsfordi󰀨erententitieswhichyoumanagebut
does not include any payment to a Credit Card Account, which
will be processed as an External Payment.
3.7 A payment is irreversible once the instruction to make the
payment has been completed using our Electronic Banking
Services (unless the payment to be made will occur on a
future date).
3.8 It is your responsibility to ensure that there are enough funds
in your Nominated Account(s) to meet any payments that you
authorise. Instructions for payments will not be actioned if there
areinsu󰀩cientfundsavailableinyourNominatedAccount.
3.9 We will endeavour to make the payments you request, although
we accept no responsibility or liability for any delay, omission or
refusal to make any or all of the payments, or for late payment.
In particular, we accept no responsibility or liability for the
accuracy of the information you supply to us when setting up,
changing, or deleting payment instructions.
3.10 All payment instructions received from you will be subject to any
other arrangements you may have with us in relation to your
Nominated Account(s).
3.11 In the event of a future-dated payment not able to be made
on the due date for any reasons referred to in these Terms and
Conditions, we will attempt to complete that payment request for
the following 3 days. Following that period arrangements for that
payment will become your sole responsibility.
3.12 We may in our absolute discretion conclusively determine the
order of priority of payments and transfers requested pursuant to
any payment instruction drawn on a Nominated Account. A limit of
$10,000 per customer per day applies to the total of all payments
initiated using the Electronic Banking Services. Payments in
excess of your daily limit may not be actioned by us.
3.13 Any payment instruction given by you is irrevocable, notwith-
standing your death, Bankruptcy or other revocation of this
authority, until actual notice of such event or revocation is
received by us, subject to these Terms and Conditions.
3.14 We are authorised to advise your payees of your full name,
address and account number if requested by them in respect
of a payment authorised by you.
3.15 For payments to Approved Payees the Bank relies on the account
numbers and required reference details provided from time to
time by the Approved Payee. The Bank cannot guarantee either
at the time payment instruction is received or when the payment
is made that these Approved Payee details remain current and
are correct.
3.16 The timing of receipt of any payment sent by us will depend on
the frequency that the recipient’s bank processes its payments.
This may occur less frequently than the rate at which we send
payments (either during the day or overnight).
4. ConfirmationofPayee
4.1 ConrmationofPayee(“CoP”)isanameandaccountchecking
serviceusedbyparticipatingnancialinstitutionsacrossNew
Zealand.
4.2 CoP checks are used for New Zealand based payments but do
not apply to all payment such as where the payee’s bank is not
a participant in the CoP service or where the payment type is
not covered by the CoP service. Further information about which
payments you can use the CoP check for can be found at
www.sbsbank.co.nz/conrmation-of-payee.
4.3 The CoP check will be used when:
a. Setting up a new payee using our Electronic Banking Services;
or
b. Editing an existing payee; or
c. Making a one-time payment to an unsaved payee.
4.4 There are a few instances when you will not be prompted to run a
CoP check, these are when:
a. You’re making a payment to a payee that is already saved; or
b. You’re making a payment to an overseas bank account; or
c. You’re making a payment to an Approved Payee.
4.5 CoP is a pre-payment check that is carried out using secure
software. It provides a check to see if account holder names and
account numbers of the payee match before making a payment.
You will then be provided with a response message that indicates
whether the name matches or not. CoP checks are only available
throughnancialinstitutionsparticipatinginCoP,sotheremaybe
instances when you cannot check a payee’s details.
4.6 To make a payment to a joint account, you will need to provide
at least one of the names of the account holders exactly as it
appears on their account.
4.7 To make a payment to a business, you will need to provide the
name of the business exactly as it appears on their bank account.
4.8 If a CoP check can be carried out, the secure software will send
youaresponsemessage.Furtherinformationaroundthedi󰀨erent
types of response messages and what you should do about
them can be found on our website at www.sbsbank.co.nz/
conrmation-of-payee.
4.9 The response messages do not block a payment, they just
show if the payee’s account details are correct or not. It is your
responsibility to determine whether you want to proceed with
making a payment. If the response says the payee’s details do
not match exactly or cannot be checked at that time, the Bank
willnotbeliableifyoustillproceedwiththepaymentandsu󰀨er
a loss as a result. As set out in clause 3.9, we may also not be
liable if you get a match, but the payee’s account details you
entered were incorrect or you have been the subject of a fraud.
Further information can be found on our website at www.sbsbank.
co.nz/conrmation-of-payee
4.10 It is your responsibility to ensure we hold correct and up to date
personal details on your behalf to enable your account details to
be checked. We will no longer accept initials or a nickname for
youraccountdetails–youwillneedtogiveusyourrstandlast
names. You can always contact us to understand the names that
are on your account.
4.11 Only account holder names and bank account numbers are
collected and processed through the CoP service to perform
CoP checks. The service uses data encryption without storing
any personal information and is built to comply with the Privacy
Act 2020.
5. Multi-payments
5.1 Within Internet Banking, you can set up and manage Multi-pay-
ments and create templates for Multi-payments (the latter being a
preset combination of payments to a number of accounts which
can then be copied to set up new Multi-payments).
5.2 The terms outlined in clause 3 above apply to Multi-payments
subjecttoanymodicationoutlinedinthisclause5.
5.3 Multi-payments cannot be set up to reoccur and can only consist of
payments from one Nominated Account. You can set up separate
Multi-paymentandtemplatesfordi󰀨erentNominatedAccounts.
2.
E-Banking-T&Cs: Updated 28 November 2024.
5.4 You can import either Multi-payments or templates in Comma
SeparatedValue(CSV)leformat.
5.5 You can maintain (both edit and delete) future dated Multi-
payments in Internet Banking up to the date the Multi-payment
is to be actioned.
5.6 We will attempt to action individual payments in the Multi-payment
in the order which you have entered them.
5.7 If we are unable to action any individual payment within the
Multi-paymentforanyreason(inmostcasesduetoinsu󰀩cient
funds), then that payment will not be actioned and you will need
to set up a replacement payment (either alone or as part of
another Multi- payment). We will attempt to action any remaining
payments within the Multi-payment.
5.8 The retry rule under clause 3.9 above does not apply to Multi-
payments and we will not retry to action any failed individual
payment within a Multi-payment (either on the same or
subsequent days).
5.9 We will display the status of Multi-payment batches within Internet
Banking from when you begin creating a Multi-payment batch
through to when it is actioned.
6. SigningRuleApplication
6.1 Any instructions made within the Electronic Banking Services
in respect of Nominated Accounts must comply with the Signing
Rule. If a Signing Rule requires two or more people to authorise
instructions, for instructions initiated in Internet Banking we
will require the authorisation to be provided by the Authorised
Signatories within Internet Banking for the applicable account(s)
in accordance with the Signing Rule.
6.2 To authorise instructions initiated on an account using the
Electronic Banking Services, Signatories must also have
registered for and have access to Internet Banking.
6.3 Any instructions initiated using the Electronic Banking Services
must be authorised prior to 8:30pm on the date the instruction
is to be actioned. If the instruction is not authorised by this time
it will be automatically cancelled.
6.4 Only the customer who initiates an instruction for authorisation
may edit/delete an instruction before it has been authorised in
accordance with the Signing Rule.
6.5 Any Signatory for an account with Internet Banking access may
edit or delete an authorised future dated instruction. Authorised
instructions will only be edited or deleted following reauthorisation
of those changes. If the request to edit or delete the instruction is
not authorised prior to 8:30pm on the date the instruction is to be
actioned, then it will still be actioned as originally authorised.
6.6 Instructions authorised for the same day cannot be edited or
deleted once they have been authorised.
6.7 If the source account for an instruction is edited to an account
whichhasadi󰀨erentSigningRule,onlytheSigningRuleofthe
new source account will be required to authorise the edited
instruction.
6.8 Once an edited instruction is authorised the original instruction
will no longer be actioned and will be replaced by the edited
instruction.
6.9 Signatories who may authorise an instruction may also decline
an instruction.
6.10 If an instruction is declined by a Signatory, then that instruction
cannotproceedeveniftherearesu󰀩cientadditionalSignatories
who may have been able to otherwise authorise the instruction
in accordance with the Signing Rule.
6.11 The Signatory who declines an instruction is prompted to provide
a reason for declining the instruction which is provided to the
initiator as a secure message within Internet Banking.
6.12 You can view any instructions awaiting approval in Internet
Banking for accounts that you have access to.
6.13 If instructions are authorised by another account Signatory in
accordance with the applicable Signing Rule, Second Factor
Authentication will not be triggered. However, Second Factor
Authentication may be triggered where a Signing Rule only
requires one Signatory.
7. Reversing Transactions
7.1 If you have provided a payment instruction in the Electronic
Banking Services, you cannot cancel that payment instruction
except where the instruction relates to a future-dated payment and
you instruct us to stop the payment prior to the stipulated date for
payment in line with the Signing Rule for the applicable account.
7.2 Notwithstanding that transactions are irreversible once authorised,
if a request for reversal of a payment is made, we will attempt to
recover the payment. There is no guarantee that we will be able
to recover the payment and a fee will apply for requesting the
reversal.
7.3 If funds are paid to an incorrect account in error, those funds will
not be recoverable unless the owner of the account to which the
funds were transferred consents to the recovery.
7.4 You agree to meet the Bank’s fees and costs in respect of any
attempted reversal of a payment or transfer, whether or not the
attempt is successful. You agree to the Bank debiting any such
fees and costs from your Nominated Account(s). Fees are set
out within the Bank’s Account Charges document (which can
be found at sbsbank.co.nz/resource/fees).
8. Transactions
8.1 You will not be able to draw via any of the Electronic Banking
Services on any funds deposited to your Nominated Accounts
until they become cleared funds.
8.2 The Bank may set minimum and maximum limits for transactions
carried out via any of the Electronic Banking Services.
8.3 Any action taken by the Bank to:
a. close, or suspend access to your accounts in accordance with
our General Terms and Conditions; or
b. terminate or suspend access to your Credit Card Account
following request by SBS Money Limited, may impact your
access to your Nominated Accounts and/or Credit Card
Accounts through our Electronic Banking Services.
8.4 In the absence of any daily or other periodic transaction limit
arrangements between you and the Bank, you can only withdraw
funds or make payments up to the available balance of your
selected Nominated Account (including the unused portion of any
credit limit relating to that account).
8.5 You agree that when determining the available balance or credit
limit on any Nominated Account we will not include the available
balance or credit limit from any of your other accounts with the
Bank.
8.6 You acknowledge that third parties such as merchants or other
nancialinstitutionsmayimposeadditionalrestrictionsonthe
amount of funds you may withdraw, deposit or transfer.
9. ChangestotheseTermsandConditions
9.1 The Bank has the right to vary these Terms and Conditions
and any other terms and conditions applying to your Nominated
Accounts and Credit Card Accounts and to vary, change or
withdraw any of the Bank’s services at any time.
9.2 Subject to the exception under clause 9.3 below, you will be
given at least 14 days’ notice of any variation either by post to
your last known address, email, telephone call, notice on our
website and/or via an electronic banking channel used by you.
9.3 We are not obliged to give you advance notice if an immediate
change to these Terms and Conditions is deemed necessary for the
security of the Electronic Banking Services or individual accounts.
10. Privacy
10.1 In addition to our ‘Privacy Statement’ in our General Terms and
Conditions (for Nominated Accounts), you authorise us to give
information about you and any of your Nominated Accounts
and Credit Card Accounts to others in order to execute your
instructions to us via Electronic Banking Services or where we
reasonably think it necessary for the provision of that service.
However, you may instruct us not to share your information by
givinguswritteninstructionstothate󰀨ect.Bydoingsoyou
acknowledge that this may compromise the Bank’s ability to both
actonyourinstructionsande󰀨ectivelyprovideElectronicBanking
Services to you in accordance with these Terms and Conditions.
3.
E-Banking-T&Cs: Updated 28 November 2024.
11. RestrictionsandTerminationofAccesstoElectronic
Banking Services
11.1 Access to Electronic Banking Services may be suspended or
cancelled:
a. in the case of Nominated Accounts, in accordance with our
General Terms and Conditions (including the sections titled
“Suspending Accounts and Transactions” and “Closing of
Accounts and the Withdrawal of Products and Services”); and
b. in the case of Credit Card Accounts, on receiving a request or
instruction from SBS Money Limited.
11.2 In addition, we may suspend or withdraw your access to any of
the Electronic Banking Services at any time without prior notice if:
a. you have breached these Terms and Conditions or have acted
fraudulently;
b. we learn of your death, Bankruptcy or lack of legal capacity
or that you have committed an act of Bankruptcy or that a
Bankruptcy application has been made against you;
c. we consider that we have other reasonable grounds to do
so(inwhichcaseallreasonablee󰀨ortswillbemadetoadvise
you of the circumstances of withdrawal or suspension);
d. we are complying with a court order;
e.wearenotiedbyanypartyofadisputeovereitherthe
ownership of funds or the operation of any account; or
f. we are protecting one or all of the parties to a Nominated
Account or Credit Card Account, the Bank, or a third party who
has reasonably claimed an interest in the Nominated Account
or Credit Card Account.
11.3 You may cancel your access to any of the Electronic Banking
Services at any time during Business Hours by visiting any of
our Branches or by calling our Contact Centre on 0800 727 2265,
or outside New Zealand on +64 3 211 0700. You will remain
responsible for any instructions made on your Nominated
Accounts or Credit Card Accounts via the Electronic Banking
Services up until the time of cancellation.
12. Liability
12.1 OnceyouhavenotiedtheBankthateitheryourPasswordor
Mobile Banking App PIN have been disclosed to someone else,
or you suspect that this may have occurred, either in New Zealand
or overseas, you will not be liable for any unauthorised transactions
carried out after that time unless you have breached these Terms
and Conditions or the General Terms and Conditions, or you have
acted fraudulently or negligently.
12.2 You will only be liable for up to $50.00 for any unauthorised
transactionthathastakenplacebeforeyounotiedtheBank
unless you have:
a. unreasonably delayed notifying the Bank;
b. selected an unsuitable Password or Mobile Banking App PIN;
c. disclosed your Password or Mobile Banking App PIN to anyone
else, either deliberately or inadvertently, such as if you failed to
take reasonable steps to prevent disclosure of any of these
when keying them in;
d. written your Password or Mobile Banking App PIN down; or
e. failed to take reasonable care to prevent unauthorised access
to the Device that you use to access our Electronic Banking
Services.
12.3 If any of the above apply you will be liable for all transactions
completed prior to you notifying the Bank up to the maximum
amount that you yourself could have transferred from your
Nominated Accounts or Credit Card Accounts via Electronic
Banking Services during that time.
12.4 If you have, in the Bank’s sole opinion, contributed to the cause
of any unauthorised transactions, you may be responsible for
someoralloftheactuallossesincurredbeforenoticationofthe
disclosure of your Password or Mobile Banking App PIN to the
Bank except for:
a. any amount that exceeds any applicable transaction limit;
b. any portion that exceeds the balance of your Nominated
Account or Credit Card Account;
c. fraudulent or negligent conduct by a team member of the Bank
or agent or other party involved in the Electronic Banking
Services; and
d. any other unauthorised transactions where it is clear that you
could not have contributed to the loss.
12.5 The Bank will not be liable for any unauthorised use of the
Electronic Banking Services in circumstances where you have
failed to take reasonable steps to ensure that protective systems
suchasvirusscanning,rewall,anti-spyware,andanti¬spam
software on your Device are up to date or where you have failed
to take reasonable care to safeguard any Device that is used by
you to access the Electronic Banking Services. You agree to
allow the Bank access to your Devices and any relevant related
equipment to enable the Bank to determine whether you have
taken all reasonable steps to protect the security of your Devices.
12.6 If you incur a direct loss that is due to a security breach of the
Electronic Banking Services and caused as a result of our failure
to take reasonable care and that loss is not caused or contributed
to by you, then we will reimburse you for that loss.
12.7 We will reimburse you for any losses caused by transactions
not authorised by you and completed before you had access to
the Electronic Banking Services or during any period where you
did not have access to Electronic Banking Services including, if
applicable, before you have selected either your Mobile Banking
App PIN or Password.
12.8 Subject to the exceptions set out in the preceding sub-clauses
in this clause, to the extent permitted by law the Bank will not be
liable to you or any other person and accepts no responsibility
for any claim, loss, damage, cost or expense whether direct or
indirect, consequential or economic which arises in connection
with any one of the following:
a. your use of any of the Electronic Banking Services;
b. any unauthorised use of your Password or Mobile Banking
App PIN
c. any system or telecommunications link failure; or
d. any default, error or defect in design or engineering of the
Electronic Banking Services or any delay, fault, malfunction,
unavailability or loss of access to the Electronic Banking
Services.
13. Internet Banking Your Password
13.1 In order to access Electronic Banking Services, you must hold
an account with us, hold a Credit Card Account or be a Signatory
orAuthorisedUserofanaccountwithus.
13.2 When accessing Electronic Banking Services, you will be able to
selectandswitchbetweenthedi󰀨erentaccountrelationshipsyou
have with the Bank (i.e. company, trust, partnership, individual and
joint holdings) using the ‘account management’ option without
having to manage separate logins for each account relationship.
13.3 You can set one account relationship as the default account
relationship which you view when you log in. You must then switch
between account relationships to be able to transact and view
details for each particular account relationship.
13.4 You may only use the Electronic Banking Services to perform
transactions on your Nominated Accounts and/or Credit Card
Accounts. Any transactional restrictions that apply to a particular
NominatedAccount(suchasaxedtermdepositaccountora
loan account) or Credit Card Account will apply when using the
Electronic Banking Services.
13.5 If you are a Signatory to a Nominated Account, you may access
the account through Electronic Banking Services subject to any
Signing Rules for the account.
13.6 You acknowledge and agree that we are authorised to act on
instructions given by you through Electronic Banking Services by
using any combination of your Password or Mobile Banking App
PIN and that we are not obliged to make any further enquiries.
13.7 If any Nominated Account or Credit Card Account is in the name
of more than one person, the liability of all account holders under
these Terms and Conditions will be joint and several for any
transactions carried out on that account in accordance with these
Terms and Conditions.
13.8 The Bank may restrict which of your accounts (including Credit
Card Accounts) you can nominate for access via Electronic
Banking Services and may also restrict the Electronic Banking
Services available to those accounts.
4.
E-Banking-T&Cs: Updated 28 November 2024.
14. Fees/Charges
13.1 You agree to pay all fees and charges relating to any Electronic
Banking Services in addition to any applicable account, credit
and transaction fees. Fees and charges are subject to change.
Our current fees and charges are available on request and free
of charge from any Branch of the Bank or can be viewed at
sbsbank.co.nz/resource/fees.
13.2 The Bank may deduct such fees and other charges from your
account(s) in accordance with the “Fees, Costs and Deductions”
section of our General Terms and Conditions.
15. Internet Banking
15.1 WhenyourstlogintoInternetBanking,youwillbeasked
to select your own Password. Passwords must be 8 to 32
characters in length, may consist of a combination of permitted
characters on your keyboard and must contain (in any order you
choose) at least two numeric digits and at least two characters
that are not numeric digits, including one upper case and one
lower case letter.
15.2 YoumustchangeyourPasswordthersttimeyouuseInternet
Banking and at frequent intervals thereafter, for example, monthly.
It is your responsibility to change your Password regularly.
15.3 When accessing Internet Banking you will have three attempts
tosuccessfullyenteryourPassword.Uponthethirdunsuccessful
attempt your Internet Banking access will be suspended.
15.4 To restore your Internet Banking access follow the steps set out
in clause 1.3.
15.5 To use Internet Banking you will need to have access to the
internet on a Device running a current version of a supported
internet browser. Details of supported internet browsers are
available at sbsbank.co.nz or by contacting the Bank in person
at any of our Branches during Business Hours or by calling our
Contact Centre on 0800 727 2265, or outside New Zealand on
+64 3 211 0700.
15.6 Check your last log-in details, which will appear every time you
log into Internet Banking and notify us immediately if the last
log-in details are incorrect.
15.7 You should ensure that your computer contains up-to-date
anti-virus and security software before using Internet Banking.
15.8 WhenyounishusingInternetBanking,werecommendthatyou
shut down all the windows of the browser you have used to gain
access to Internet Banking and then restart the browser in order
to ensure that the “Back” function (or similar function in your
browser) cannot be used to trace your activities.
15.9 If you require assistance with clearing your browser’s cache,
we suggest you review your browser help facility or contact a
PC support or maintenance service for instructions on how to
complete this process.
16. MobileBankingApp
16.1 To use the Mobile Banking App you must:
a. have a Mobile Device running a Compatible Mobile
Operating System;
b. accept these Terms and Conditions;
c. register for Second Factor Authentication (if not already
registered);
d.setupa5-digitpersonalidenticationnumber(theMobile
Banking App PIN) to access the Mobile Banking App on your
Mobile Device.
16.2 You may register to use the Mobile Banking App on more
than one Mobile Device. You will need to register each Mobile
Device separately and each will have a separate Mobile
Banking App PIN.
16.3 Resetting the Mobile Banking App PIN for one Mobile Device
will not change any Mobile Banking App PIN you have assigned
to any other Mobile Device you have registered for the Mobile
Banking App.
16.4 Each Mobile Device can have the Mobile Banking App registered
for only one customer at a time.
16.5 Not all Electronic Banking Services are available on the Mobile
Banking App. More comprehensive Electronic Banking Services
areavailablethroughaccessingInternetBanking.Specically,
Multi-payments and instructions where a Signing Rule requires
two or more people to authorise those instructions cannot be
initiated or authorised within the Mobile Banking App.
16.6 You must not allow other persons to use the Mobile Banking App
on Mobile Devices you have registered for Electronic Banking
Services (and have not since deregistered).
16.7 For security reasons, you are recommended to deregister Mobile
Devices which you no longer use for the Mobile Banking App.
To deregister a Mobile Device from using the Mobile Banking
App you will have to contact the Bank directly.
16.8 The accounts you nominate for Balance Peek will be the same
across all Mobile Devices you have registered for the Mobile
Banking App.
17. Non-PersonalCustomers
17.1 Where you use Electronic Banking Services for non-personal
purposes, then without prejudice to any other provisions of these
Terms and Conditions, you must ensure that your Password(s)
and Mobile Banking App PIN(s) are kept secure as you are solely
responsible for any use or misuse of the Password(s) and Mobile
Banking App PIN(s) by any persons authorised to sign on your
accounts which are accessible through the Electronic Banking
Services.
17.2 Youshouldreconcileyournancialrecordswithyourbank
statements at least monthly so that your instructions via the
Electronic Banking Services can be monitored.
17.3 To the extent allowed by law, the provisions of the Consumer
Guarantees Act 1993 will not apply to Non-Personal Customers
using the Electronic Banking Services.
18. LiabilityforNon-PersonalCustomers
18.1 The ability to utilise Electronic Banking Services for non-personal
purposes exposes your organisation to a higher risk of fraud,
eitherbyAuthorisedUsersorbyanyunauthorisedpersonto
whom an account number and Password has been disclosed.
You acknowledge that Electronic Banking Services exposes
your organisation to these risks and that, except in the case of
fraudulent or negligent conduct by an employee or agent of the
Bank, the Bank:
a.isnotliableforanylosswhichyourorganisationsu󰀨ersasa
result of any use (including unauthorised use) of the Electronic
Banking Services; and
b. may rely on all instructions received from, and is not required
to verify the identity of, any person using a Customer Number
and Password issued to your organisation.
19. SecondFactorAuthentication
19.1 To utilise the full functionality of Internet Banking and gain access
to the Mobile Banking App, you must register for Second Factor
Authentication. Some features will not be available if you choose
not to register.
19.2 To register for Second Factor Authentication, you will need to
provide an active mobile phone number for your Mobile Device
which can receive SMS messages. This can be done by
contacting the Bank during Business Hours either in person
at any of our Branches or by calling our Contact Centre on
0800 727 2265, or outside New Zealand on +64 3 211 0700.
19.3 Once registered for Second Factor Authentication you are not
abletoswitchito󰀨,norchangethecriteriawhichtriggersthe
process.
19.4 Second Factor Authentication is triggered when certain account
activity requires separate validation of an instruction being
provided to the Bank.
5.
E-Banking-T&Cs: Updated 28 November 2024.
19.5 To authenticate an instruction given to the Bank which triggers
Second Factor Authentication:
• Your registered mobile phone number will be sent an
SMS Code.
• You must enter the SMS Code provided within the applicable
Electronic Banking Service.
19.6 If you are unable to successfully complete the Second Factor
Authentication process you will need to contact the Bank during
Business Hours for assistance either in person at any of our
Branches or by calling our Contact Centre on 0800 727 2265,
or outside New Zealand on +64 3211 0700.
19.7 If for some reason your Second Factor Authorisation Code is
compromised you must get in touch with us immediately. You
should never share any Second Factor Authorisation Code’s
withanyoneelse,includingbanksta󰀨,policeorfamilymembers.
19.8 The Bank does not guarantee that SMS Codes will be received
by you.
19.9 The Bank does not guarantee that the Second Factor
Authentication service will be available at all times.
19.10 You accept that SMS Codes are not encrypted and contain
condentialinformation.TheBanktakesnoresponsibilityforany
SMS Codes that are read/accessed by an unauthorised third
party on your mobile phone.
19.11 The Bank takes no responsibility for ensuring that the mobile
phone number you provide is correct and shall not be liable for
any failure of Second Factor Authentication, and associated
instructions which have triggered it, resulting from a mobile phone
number which you have provided which is neither current nor
correct at the time the Second Factor Authentication is triggered.
19.12 You are responsible for any fees charged by your mobile service
provider.
19.13 You must notify us of any changes to your registered mobile phone
number and we will change where your SMS Codes are sent to.
19.14 To the extent permitted by law, the Bank will not be responsible
for any direct or indirect costs, losses, damages, or other liability
resulting from any failure or delay in receiving SMS Codes.
20. SMSAlertnotifications
20.1 WhenyouregisterforInternetBankingandconrmyourmobile
number:
a. you may opt to receive Account Alerts; and
b. you will automatically be opted in for Internet Banking Alerts.
20.2 SMS Alerts are only available for Credit Card Accounts and
specictransactionalandsavingsaccountswhichtheBank
makes available for the service.
20.3 You can opt in or out of receiving SMS Alerts (excluding Internet
Banking Alerts) within Internet Banking or alternatively during
Business Hours either in person at any of our Branches or
by calling our Contact Centre on 0800 727 2265, or outside
New Zealand on +64 3 211 0700.
20.4 The Bank will not charge a fee for sending Internet Banking
Alerts. Fees may be charged for Account Alerts (please refer
to our ‘Account Charges’ document for further information).
20.5 Standard mobile carrier fees may also apply for the sending
and/or receiving of SMS Alerts.
20.6 The Bank does not guarantee that SMS Alerts will be received
by you.
20.7 The Bank does not guarantee that the SMS Alerts service will be
available at all times.
20.8 Information sent by SMS Alert will be correct as at the time it is
sent by the Bank.
20.9 You accept that SMS Alerts are not encrypted and may contain
condentialinformation.TheBanktakesnoresponsibilityforany
SMS Alerts that are read/ accessed by an unauthorised third
party on your mobile phone.
6.
20.10 The Bank takes no responsibility for ensuring that the mobile
phone number you provide is correct and shall not be liable for
thedisclosureofyourpersonalorcondentialinformationtoa
mobile phone number which you have provided which is neither
current nor correct at the time the information is sent.
20.11 Changes to your mobile phone number you advise to us will
change where your SMS Alerts are sent to.
20.12 To the extent permitted by law, the Bank will not be responsible
for any direct or indirect costs, losses, damages, or other liability
resulting from any failure or delay in receiving SMS Alerts or
inaccurate information received in alerts.
21. ContinuityofService
21.1 We will endeavor to provide access to the Electronic Banking
Services on a continuous basis, subject to any necessary
downtime that may be required for system maintenance, repairs
and updating, or loss of access resulting from matters beyond
our control.
21.2 We reserve the right to suspend, terminate or otherwise alter
access to some or all of the Electronic Banking Services at any
time and without notice. Particularly in cases of:
a. periodic maintenance and updates; or
b.whereathreathasbeenidentiedtothesecurityofany,
or all, of the Electronic Banking Services.
22.3 We will not be held liable for any loss which you or your
organisationsu󰀨ersasaresultofanylossofcontinuityforany
of the Electronic Banking Services. If the Electronic Banking
Services are unavailable, it is your responsibility to use other
meanstoe󰀨ecttransactionsanddoyourbanking.
22.4 Some of the Electronic Banking Services also rely on the
provision of third party services to you including internet access,
mobile network data and cellular coverage. By using the
Electronic Banking Services, you agree that the Bank will also
not be liable for any failure in the Electronic Banking Services
caused by failures of third parties either in part or in full.
E-Banking-T&Cs: Updated 28 November 2024.
“InternetBankingAlerts” means SMS Alerts which alert you to
actions made on your Nominated Account(s) or Credit Card Account(s)
through Internet Banking. These are designed to notify you of:
• Changes made to your Password or Mobile Banking App PIN;
• Maximum Internet Banking login attempts have been exceeded; or
• Changes to your mobile phone number initiated within the
Electronic Banking Services.
“MobileBankingApp” means the Bank’s software application
designed to run on Mobile Devices and provide a selection of key
Electronic Banking Services.
“MobileBankingAppPIN”meansacondential5-digitpersonal
identicationnumbertopreventunauthorisedaccesstoanduseof
the Mobile Banking App on your Mobile Device.
“MobileDevice”means any portable device using a wireless internet
connection to access any of the Bank’s Electronic Banking Services
including but not limited to smartphones and tablet computers.
“Multi-payments”means payment instructions provided in Internet
Banking consisting of multiple payments together.
“NominatedAccount” means the bank account(s) you hold with the
Bank that has/have been nominated by you to be accessed via our
Electronic Banking Services (but does not include a Credit Card
Account).
“Non-PersonalCustomer(s)” means the account is either owned by
(in part or in full) or operated by an organisation (including any company,
trust, partnership, incorporated or unincorporated group, or entity), or
person(s) operating in a professional or business capacity.
“Partner” means a nominated employed person within a professional
business, who holds various levels of involvement in the operational
decisions of a business entity.
“Password”meansacondentialpasswordusedtoprevent
unauthorised access to and use of your accounts, used with your
Customer Number to give you access to Internet Banking.
“SecondFactorAuthentication”meanstheSMSCodeverication
process used by the Bank to ensure security of the Electronic Banking
Services.
“Signatory” means any person who is listed on the Account Operating
Authority for your account(s) as being able to complete transactions.
“SigningRule”means the rule set out within the Account Operating
Authorityforeitheranindividualorgroupofaccounts,whichspecies
how many Signatories are required to authorise and transactions or
instructions in relation to the applicable account(s).
“SMSAlerts”meansanautomatednoticationservicewhichsends
text messages from the Bank to a mobile phone number provided by
you, including Account Alerts and Internet Banking Alerts.
“SMSCode” is a short code sent by the Bank by text message to the
customer’s registered mobile number.
“TermsandConditions” means these terms and conditions.
“TrustAdministrator”means a nominated employee of the entity
practicing in trust management, who holds levels of operational authority
for processing trust accounting activities.
“TrustSupervisor” means a nominated partner of the professional
entity, who holds the Trust Account Supervisor position, and is therefore
responsible for all account administration of accounting for that entity.
“you”or “your”means the account holder, including (as may be
applicable)anyholderofajointaccount,anycompany,rm,partnership,
trust, estate, society (whether incorporated or unincorporated), lodge,
club or user of Electronic Banking Services.
7.
Definitions
“AccountAlerts” means SMS Alerts that you set up within Internet
Banking to notify you of activity occurring on your Nominated Account(s)
and/or Credit Card Account(s). These alerts can be customised to your
requirements.
“AccountOperatingAuthority” means the current account operating
authority form completed and signed by the customer for an account
with the Bank.
“ApprovedPayee”means any organisation or individual who has
provided their payment details to enable payments to be made to them
by the Bank’s customers using the Electronic Banking Services.
“AuthorisedUser” means a user authorised by the account holder(s)
including Partner(s), Trust Administrator and TrustSupervisor.
“BalancePeek” means the Mobile Banking App feature that allows
you to view the available balance of selected Nominated Accounts and
Credit Card Accounts without logging into the Mobile Banking App using
your Mobile Banking App PIN.
“Bank”,“we”,“us” or “our” means Southland Building Society trading
as SBS Bank and HBS Bank - a registered bank with a mutual building
society structure.
“Bankruptcy” includes the loss of capacity, insolvency, receivership,
liquidation, removal from the register, statutory management or any
similar occurrence, and petition for Bankruptcy includes any step taken
for or towards these.
“Branch” means one of the Bank’s branches in New Zealand and
“Branches”has a corresponding meaning.
“BusinessHours”means the hours of operation of either the
Bank’s Branches or the Bank’s Contact Centre which can be found
at sbsbank.co.nz.
“CompatibleMobileOperatingSystem” means the minimum version
ornewerofaMobileDevice’soperatingsystemspeciedonano󰀩cial
download screen for the Mobile Banking App.
“CreditCardAccount”means the account(s) you hold with SBS
Money Limited that can be accessed using your SBS Visa Credit
Card(s) and that has/have been nominated by you to be accessed
via our Electronic Banking Services.
“CustomerNumber”meanstheidenticationnumber,alternatively
referred to as a “member number”, issued to you by the Bank. This
enables us to identify you when you access any of the Electronic
Banking Services.
“Device”means any electronic device used to access any of the Bank’s
Electronic Banking Services (this includes desktop, laptop, tablet and
other handheld computers along with mobile phones).
“ElectronicBankingService(s)” means the electronic banking services
provided by the Bank to provide access to Nominated Accounts and
Credit Card Accounts for customers including Internet Banking and the
Mobile Banking App.
“ExternalAccount”means an account not held with the Bank or any
of its operating brands.
“GeneralTermsandConditions”means the Bank’s General
Terms and Conditions as amended from time to time (located at
sbsbank.co.nz/terms-conditions).
“InternetBanking”means the internet banking service provided
by the Bank to provide access to Nominated Accounts and Credit
Card Accounts for customers using a unique Customer Number and
Password.